Dave Fosmire, the Five Star Bath Solutions representative, walked her through several product options, explaining their benefits and distinctions. He noted that while the company doesn’t use tile, they offer four system tiers, from basic fiberglass to Smart Choice composite panels that replicate real stone with high-resolution imaging. Dave emphasized the durability and cleanliness of the Smart Choice product, which has a thicker quarter-inch backer and is both waterproof and easy to clean. The product is manufactured domestically, reducing supply chain concerns. He also mentioned the company’s high customer satisfaction, explaining that they are able to offer strong warranties because their systems are designed not to leak or fail, highlighting the strength and reliability of their installations.
Installation is handled by in-house crews, not subcontractors, and begins with runners to protect the homeowner’s floors. A full tear-out of the old system is performed, including haul-away with no use of the customer’s trash. Any hidden damage like dry rot or mold is addressed at no extra cost. Dave described the use of a waterproof shower shield behind the panels instead of the more common green board, explaining it’s made of foam and cement and is fully inorganic, helping to prevent mold. The base includes a non-slip surface that exceeds ADA friction standards. Every component from plumbing valves to panel sealing is upgraded, ensuring a high-quality, cohesive system. Timelines were flexible, and the customer was offered a “flex discount” if willing to adjust to the crew’s availability.
Five Star Bath Solutions offers several layered warranties and guarantees to reinforce trust and value. The Smart Choice system includes a lifetime warranty that is fully transferable to new homeowners or heirs. Additionally, a 10-year warranty is provided with acrylic systems and a 3-year warranty for fiberglass. The company backs its work with a no-surprise guarantee—promising no change orders—and a best value guarantee, pledging to refund the difference plus $100 if a customer finds a better deal on a similar product within 30 days. They also offer a property protection guarantee covering any damage incurred during the install. As a retired teacher, the customer was eligible for a family discount, further enhancing the offer’s value.
Features Presented by the Representative:
* Walk-in shower with built-in bench (corner placement)
* Smart Choice composite wall panels in marble-style finish
* Matte black framed sliding glass door system
* Recessed corner shelves for storage
* Delta handheld shower wand with matching matte black trim
* Waterproof, inorganic shower shield backer
* Non-slip shower base exceeding ADA friction standards
* Full demo and haul-away with in-house crews only
* Optional grab bars installed
* Flexible scheduling with discount incentives
* Lifetime transferable warranty, plus no-surprise and best-value guarantees
* Property protection and cleanup guarantees included
Tub To Shower Conversion, Bennington Dr, Novi, MI , 48375
