The Five Star Bath Solutions representative recommended the SmartChoice composite system, emphasizing its six-layer virgin PVC makeup, antimicrobial protection, and digitally imaged stone appearance. Designed to be grout-free, non-porous, and easy to clean, the wall system was paired with cement-coated waterproof backer board. The company's commitment to using only licensed, certified W2 installers—not subcontractors—was highlighted along with its local ownership and reputation for consistent execution. Budget-conscious flexibility and thorough technical explanations helped the customer feel confident in the solution.
Installation was completed as a two-day process beginning with full demolition to the studs and inspection of subfloor conditions. Plumbing was upgraded to include a new Delta pressure-balanced valve, a two-inch drain, and updated PEX lines. The custom panels were installed alongside a matching set of three shelves and a clear sliding glass door system. A shave step was incorporated for easier entry, and minor trim adjustments around the window opening were also performed. Although an oil-rubbed bronze fixture was initially considered, the installed finish matches the updated metallic tone seen in the after image. Five Star also offered future flexibility to swap the door for a curtain setup if preferred.
Five Star Bath Solutions provides a fully transferable lifetime warranty covering the SmartChoice product, installation labor, and all workmanship. Separate terms apply to any glass door components. The customer was introduced to the company's four-point guarantee system: Best Value, No Surprise Promise, Certified Craftsman, and Property Protection. Fixture selections and layout adjustments could be finalized ahead of material ordering, and the customer intended to move forward after final discussions with their partner.
Features presented by the representative:
* Walk-in shower conversion with vein-pattern SmartChoice composite wall panels
* Chrome Delta fixture with detachable center handheld wand
* Three integrated corner shelves for vertical storage
* Clear glass Infinity-style bypass sliding door
* Reinforced waterproof cement-coated backer board
* Upgraded plumbing with new Delta valve and PEX lines
* Two-inch drain and optional shave step
* Two-day on-site installation with custom window trim adjustments
* Fully transferable lifetime warranty on product, labor, and workmanship
* Best Value, No Surprise, Certified Craftsman, and Property Protection guarantees