Representing Five Star Bath Solutions, the specialist, Caleb, introduced a premium solution that directly addressed all concerns. He explained that their wall systems are “non-porous, seamless and grout-free,” which not only aligns with the customer’s desire for low maintenance but also prevents mold and mildew. Caleb highlighted that their acrylic panels are custom-fitted and installed with a watertight seal. He reassured the customer about quality, stating they use a proprietary triple-seal system. He also introduced the anti-slip textured shower base and described it as “strong enough to stand on a ladder,” reinforcing durability. Caleb’s explanations were conversational and confident, sharing that all fixtures would be finished in polished chrome to complement the updated design.
Caleb further built trust by explaining Five Star Bath Solutions’ long-standing presence and stellar reputation in the local area, noting the company’s “4.9 Google rating” and more than a decade of experience. He detailed that the installers are full-time employees, not subcontractors, ensuring quality control. The customer was walked through the installation process, learning that the team would “come in at 8 AM and be done by 5 PM the same day.” Caleb outlined a clear step-by-step: tear-out, prep, base install, wall panels, fixtures, and clean-up — all in one day, barring any major plumbing issues. The seamless process and personal service delivery reinforced reliability and professionalism.
Caleb finished by detailing the company’s strong warranty and guarantee package. He assured the customer that all products come with a manufacturer’s warranty, and Five Star Bath Solutions provides an additional “lifetime workmanship warranty.” He emphasized that “if anything ever goes wrong due to installation, we come back and fix it, free of charge.” This comprehensive support structure was key to earning the customer’s confidence. The representative made it clear that their goal was not just a sale, but “earning a customer for life.”
Features presented by the representative:
* Walk-in shower conversion with low threshold
* Seamless, non-porous, grout-free marble-pattern wall panels
* Anti-slip, high-durability textured shower base
* Polished chrome Moen brand handheld shower system
* Frameless dual sliding glass door with integrated towel bar
* Corner shelving and fold-down teak bench
* Custom-fit installation with proprietary triple-seal system
* Installed by full-time, background-checked employees
* One-day installation process
* Lifetime workmanship warranty
* Manufacturer product warranty
* 4.9 Google rating and over 10 years of local service experience
Tub To Shower Conversion, Georgia Ave, Richmond, VA , 23220
