Kevin Forbus, the Five Star Bath Solutions representative, introduced the exclusive Smart Choice system, which includes a six-layer composite wall panel featuring an embedded design, antimicrobial protection, and a 100% waterproof fiberglass backer. Kevin emphasized its superiority over standard acrylic or fiberglass units, noting that the Smart Choice system resists dulling, flexing, and mold. He explained that all installers are certified through a Detroit-based program and are in-house employees, not subcontractors. Kevin provided material samples and a 3D visualization, helping the customer preview the end result in real time.
The installation included a full tear-out down to the studs, new plumbing, mold inspection, and waterproof fiberglass backer installation. A slip-resistant solid-core base was used to ensure long-term safety. A vertical grab bar was added outside the wet zone near the entrance, and an angled bar was installed on the rear wall for additional support. A fold-down teak bench was anchored to the side wall, and a tall recessed niche replaced the previous wire rack and corner storage. The new brushed nickel shower system was positioned with ergonomic access in mind. Though the customer also considered updates to nearby cabinets and lighting, Kevin clarified that Five Star focuses only on shower and tub areas. The clean installation, simplified material palette, and integrated safety upgrades met both visual and functional objectives.
Five Star Bath Solutions provides a fully transferable lifetime warranty covering product, parts, and labor, regardless of future ownership. Kevin outlined the company’s fixed pricing model, which avoids unexpected add-ons due to hidden damage, and also discussed the $100 refund offered if a lower quote for equivalent work is presented. The final proposal included a corporate Smart Choice upgrade, reducing the total package cost from $17,700 to $14,800 after applying a 77% labor discount. The customer expressed strong interest but chose to delay scheduling due to an upcoming event and the 8–10 week lead time. With full pricing, design, and warranty details confirmed, the customer felt equipped to proceed with confidence at a later date.
Key Features Presented by the Representative:
* Walk-in shower replacement in master bathroom
* White Pearl Smart Choice composite wall panels
* Fold-down teak bench anchored to support wall
* Tall recessed niche installed opposite entry
* Brushed nickel Delta shower system and fixtures
* Vertical and angled grab bars for added safety
* Slip-resistant solid-core base and fiberglass backer
* Full tear-out to studs and mold inspection
* Seamless antimicrobial wall surface with image embedding
* Certified in-house installation team
* Lifetime transferable warranty (product, parts, labor)
* Fixed pricing, no hidden charges
* Price-match guarantee with $100 refund
* 77% off installation, corporate Smart Choice upgrade
* 8–10 week lead time; 2-day installation window
Bathroom Remodel, Lombardo Dr, Santa Ana, CA , 92704
