Customer, Doug, requested their tub be replaced with a walk-in shower due to concerns about potential mold behind the existing tub and a desire for a simpler, more accessible bathing option. The customer was clear that they just wanted a regular walk-in shower, likely with doors if affordable, but was also open to using a curtain to stay within budget. Key features they wanted included two corner shelves and a single grab bar on the longest wall for safety. They preferred a standard chrome shower head and chrome fixtures. The aesthetic preference leaned toward simplicity, with the customer selecting Everest from the available patterns. Affordability was central, as the customer was on a fixed income and expressed that decisions would depend entirely on price.