The company representative, Rick, explained in detail the product benefits and construction. He described how the wall systems are custom measured, cut on-site, and are sealed using a triple-lock sealant system that is “rated for 30 years.” He shared that their wall systems are non-porous, grout-free, and infused with silver ions, which are antimicrobial. Rick emphasized how the panels come in large seamless pieces, making them much easier to maintain. He told her they use “a triple-lock seal, not just glued or caulked in place,” and emphasized their commitment to a long-lasting installation. He also addressed her concern about mold, explaining that the existing material behind the wall would be removed down to the studs and all debris would be taken away as part of the job.
Rick shared the local credibility and trust factors of Five Star Bath Solutions, noting they are a “local company, family-owned,” with an “A+ rating with the Better Business Bureau,” and over 30 years of combined installation experience. He explained that the installation would take one to two days to complete, with a start time typically around 8:30 AM. He explained that everything is done by in-house installers, not subcontractors, and any plumbing or electrical work is also handled professionally. Rick explained how the tear-out process includes haul-away of debris and how they clean everything thoroughly after the job. The customer responded positively to the thoroughness, especially appreciating that it would be a one-day process in most cases.
The warranty provided by Five Star Bath Solutions includes a lifetime product warranty and a two-year workmanship guarantee. Rick made it clear that if any issues came up, they would be resolved promptly and without hassle. He stated, “If anything goes wrong, just give us a call, we take care of it.” The representative reinforced that the warranty is “in writing, not just a handshake,” and also transferable to the next homeowner, which added peace of mind. The customer appreciated this level of accountability and mentioned that it made her feel more comfortable about going ahead with the project.
Features presented by the representative:
* Walk-in shower system with low threshold entry
* Seamless, non-porous wall panels infused with antimicrobial silver ions
* Triple-lock sealant system rated for 30 years
* Custom-measured and cut on-site installation
* Mold-resistant and grout-free walls for easy maintenance
* A+ BBB rating and family-owned local business
* Experienced in-house installers, no subcontractors
* One to two-day installation timeline
* Lifetime product warranty and two-year workmanship guarantee
* Fully transferable warranty and post-installation servicing