Five Star Bath Solutions representative John Dawes emphasized the company’s sole focus on bathroom remodeling, noting that their specialists are trained exclusively in that domain. This specialization, he explained, results in higher quality installations and better customer experiences. The company operates nationally with over 100 locations, but the local franchise is owned by Darren, based in Sioux Falls, ensuring responsive local service. The company has cultivated a strong reputation with a 4.9 out of 5 Google rating and primarily relies on word-of-mouth rather than traditional advertising. John highlighted that unlike competitors who pressure customers, Five Star aims for transparency, providing all discounts upfront and ensuring clients feel confident and informed.
The installation process begins with a pre-construction visit by Max, a Five Star project manager, to confirm all selections and finalize logistics. The customer was informed that installations are typically scheduled 8–10 weeks out and take just one day to complete. The installation includes complete removal of the existing tub and surrounding materials down to the studs, followed by new plumbing, the chosen design materials installed up to the ceiling, and the addition of shelves and grab bars. Customization is available throughout the process, including shelf placement and bar angles, ensuring the final product matches customer needs and preferences exactly.
Five Star Bath Solutions offers a true lifetime warranty on their Smart Choice package, which covers everything from the product itself to plumbing, doors, and fixtures, with no “limited” clauses. The warranty is also transferable to a future homeowner. They also provide a No Surprise Guarantee, promising to fix any hidden issues like mold or structural damage uncovered during installation at no extra cost. Other guarantees include a Best Value Guarantee, Certified Craftsman Assurance, and damage coverage for the property. With a final quoted price of $13,995 after all discounts and tax estimates, and optional 12-month interest-free financing, the customer was given 30 days to consider while locking in the price for one year.
Features presented by the representative:
* Walk-in shower replacing existing tub
* Custom placement of grab bars and shelving
* Bacello cream non-organic wall panels with 3D printed stone look
* NanoGrip non-slip shower base
* Brushed nickel handheld showerhead and controls
* Full-size integrated corner bench
* No-maintenance, mold-resistant materials
* Installation completed in one day
* No Surprise Guarantee for hidden issues
* True lifetime, fully transferable warranty
* Financing options including 12-month interest-free
* Best Value and Certified Craftsman guarantees
Tub To Shower Conversion, N Caleb Ave, Sioux Falls, SD , 57103
