The original alcove featured a molded fiberglass surround with an integrated tub and a single chrome control valve, enclosed by a tension rod and floral curtain. The upgraded space was fully reconfigured with a floor-to-ceiling walk-in shower, enclosed by a sliding barn-style glass door with chrome towel bar handles. A low-threshold composite base with a safety nanogrip surface replaced the tub, improving accessibility. Surround panels in a bold gray-veined marble finish extended fully to the ceiling, blending well with the original paint and trim. Built-in shelving and corner-integrated ledges were installed for storage, providing a cleaner and more permanent alternative to wire caddies. The planned fold-down seat was not visible post-install, indicating it may have been excluded or delayed.
John Dawes, the Five Star Bath Solutions representative, presented four available material packages and guided the customer toward the Smart Choice package. Manufactured in-house, this option offers a 3D stone appearance with superior performance benefits. John emphasized the non-porous, scratch-resistant surface, free from organic material, making it mold and germ resistant. Additional features highlighted included the sliding bypass door system with towel bar integration and a low-clearance entry base for easy access.
Installation was completed in a single day with a full tear-out down to the studs. A hydro block moisture barrier was installed in place of green board, and new plumbing fixtures were added by licensed professionals. Cleanup was included, and John confirmed that if the customer sourced new vanity or flooring in time, Five Star would install those as well at no added cost. He detailed a wait time of approximately eight to ten weeks between contract and install, with all logistics managed by the internal team.
Five Star Bath Solutions backs its Smart Choice system with a full lifetime warranty on both materials and labor, free of exclusions. John highlighted the company’s no-surprise guarantee—ensuring no unexpected charges from hidden water or framing issues—and explained their certified labor policy, best price guarantee with $100 match incentive, and optional discounts for verified reviews. Local ownership and a 4.9 rating further reinforced their reputation for reliability and craftsmanship.
Features presented by the representative:
* Smart Choice composite wall system with 3D stone finish
* Mold and mildew resistant, non-porous surface
* Lifetime warranty on product and labor
* Sliding barn-style glass doors with towel bar handles
* Low-threshold base with nanogrip surface
* Full tear-out with hydro block waterproofing
* Licensed plumbing and professional installation
* Cleanup, debris removal, and vanity/flooring install support
* No-surprise guarantee with price match plus $100
* Discounts offered for review participation