The Five Star Bath Solutions representative presented the Smart Choice system, which features six-layer PVC composite wall panels that replicate the appearance of natural stone while remaining low-maintenance. The customer was shown options for a non-porous surface resistant to mold and mildew, with no grout lines to maintain. A waterproof concrete-core backer board was included for added durability, and all Delta fixtures selected were backed by a lifetime warranty. The customer was offered an upgrade to this premium package at a reduced rate due to a corporate booking incentive.
Installation was scheduled over two days, starting with full removal of the old bathtub and tile. The crew rebuilt the area from the studs, inspected the subfloor, and installed the new plumbing and composite wall panels. A teakwood bench and black metal ADA-compliant grab bars were installed for both accessibility and aesthetic contrast. The clear glass door was mounted on a fixed rail system with a matte black finish. The crew completed the job without the need for dumpsters and ensured the site was fully cleaned before departure. Final measurements and reviews were confirmed by the project manager ahead of install.
The representative emphasized Five Star Bath Solutions' lifetime warranty, which covered all components of the new shower system, including the glass, fixtures, walls, and seating. Their “No Surprises” policy ensured the price would remain fixed, even if hidden damage was discovered. A 30-day promotional discount and price-match guarantee were also included to reinforce long-term value and peace of mind. The customer was reassured by the company’s reputation and the experience of the lead installer, who had more than two decades of specialized service.
Features presented by the representative:
* Composite PVC wall system with realistic stone appearance
* Waterproof concrete-core backer board
* ADA-compliant grab bars in matte black finish
* Fold-down teakwood bench for seated support
* Delta fixtures with lifetime warranty
* Low-threshold, non-skid shower pan
* Frameless tempered glass hinged door
* Two-day installation by experienced crew
* Tear-out and haul-away service included
* Lifetime warranty on all system components
* Price match guarantee and no hidden costs
* 30-day promotional discount on installation