Catherine Walker from Five Star Bath Solutions introduced the company’s exclusive Smart Choice wall system, which features grout-free antimicrobial panels with heat-welded seams for seamless durability. She explained that the system resists delamination, warping, and discoloration, and is built from solid composite materials—not thin acrylic. The easy-clean surface did not require harsh chemicals and maintained the appearance of stone without the high maintenance of real marble. Catherine emphasized the company’s 29 years in business, local ownership, and strong 4.9-star Google rating. She also highlighted that all installers are background-checked, professionally trained, and fully insured with $2 million in coverage.
The installation included demolition and removal of the tub and wall enclosure, prep of the wet area with waterproof composite backer board, and installation of a non-slip shower base. Based on the final design, the customer selected a warm beige stone-style finish instead of white marble. A sliding glass door was installed with matching satin nickel trim and hardware. Two corner shelves were integrated into the wall system, and grab bars were placed for secure access. A bench was not included in the installed design, though space remained open and functional. The upgraded handheld showerhead system provided flexibility and aligned with the requested features. Catherine outlined a two-day completion window with dust control, cleanup, and floor protection throughout the process.
Catherine confirmed that all products, parts, and labor were protected under a fully transferable lifetime warranty. Any chipping, wear, or malfunction would be serviced directly by Five Star Bath Solutions, avoiding any third-party issues. She also explained their flexible installation schedule and promotional pricing through the review program, which helped reassure the customer about long-term value and service support.
Features presented by the representative:
* Smart Choice antimicrobial, grout-free composite wall system
* Heat-welded seams for durability and water resistance
* Stone-style composite wall panels with satin nickel fixtures
* Custom non-slip shower base
* Sliding glass door with satin nickel framing
* Two built-in corner shelves
* Two grab bars for added safety
* Optional handheld shower head included
* Background-checked, trained installers
* Full demolition, dust control, and professional cleanup
* Two-day installation timeline
* Locally owned with 29 years in business and 4.9-star Google rating
* $2 million liability insurance coverage
* Fully transferable lifetime warranty on labor, parts, and materials
* No third-party involvement for future service needs
* Flexible install scheduling and promotional discount options available