Ostin Tuma from Five Star Bath Solutions emphasized the company's use of a proprietary multi-layered composite panel wall system that is antimicrobial, waterproof, non-porous, and maintenance-free. He detailed that their installations use commercial-grade Delta plumbing fixtures, textured non-slip shower pans, and a lifetime sealant that never requires reapplication. Unlike builder-grade materials or acrylics commonly used by competitors, their product does not crack, discolor, or warp. The design choices are broad, with options like the Triton and Mocha Travertine finishes being popular among customers for their elegant yet vibrant appeal. The representative clearly distinguished the company’s high-quality standards and customer-first approach from competitors like Kohler and Jacuzzi.
The installation process involves a complete demolition down to the studs, inspection and replacement of any damaged materials at no extra charge, and a one-day installation in 99% of cases. Installers lay protective coverings, handle all debris removal, and ensure everything is placed according to the customer’s preferences, including grab bars and accessories. The company also offers custom vinyl flooring that is waterproof, durable, and warmer than tile, complete with new baseboards and reset toilet installations. Five Star coordinates all necessary permits and inspections, maintaining compliance with local regulations.
Five Star Bath Solutions provides a lifetime warranty that is fully transferable to new homeowners. This includes parts, labor, trip fees, and any necessary repairs, ensuring long-term peace of mind. The representative highlighted the company’s responsive and honest customer service, reinforced by numerous positive reviews and a solid history of operations since 2019 in Minnesota, with national franchise backing since 1996. They even shared a story demonstrating their commitment—replacing an entire wet area for a customer unsatisfied with the placement of an accessory, despite it being installed exactly as requested. This level of dedication, transparency, and service sets them apart in the industry.
Features Presented by Representative Ostin Tuma:
* Walk-in shower with commercial-grade Delta fixtures
* Maintenance-free, waterproof composite wall system
* Textured non-slip shower pan
* Recessed niche and two standard grab bars
* Framed sliding glass doors (adjusted from semi-frameless)
* Full removal and replacement of flooring and baseboards
* One-day installation in most cases
* No band-aid fixes, full demolition and rebuild
* Locally owned, nationally backed since 1996
* Lifetime warranty transferable to future homeowners
* Financing options available with 10% down or half-and-half payments
* $500 referral reward program for completed projects via word-of-mouth
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