Representative David Price outlined four available package levels—standard (fiberglass), performance (acrylic), smart choice (composite), and premium (stone). The smart choice composite was highlighted for its lifetime warranty, realistic stone appearance, and lower cost. David addressed mildew concerns and explained Five Star Bath Solutions’ protocol of using digital moisture meters behind walls before quoting to avoid hidden costs. Fixed pricing was guaranteed regardless of findings after demolition. Lighter tones were selected to coordinate with surrounding floor and wall finishes, contributing to a modern visual upgrade.
David described the company’s local ownership in Westchester County since 1996, emphasizing the dual advantage of national buying power and local service quality. Installers are fully insured, background-checked, and trained exclusively in bathroom remodeling. A $500 discount was offered for cash payments, along with an additional $300 for an honest post-installation review. David reinforced the company's commitment to cleanliness, scheduling, and detail-focused craftsmanship.
Installation was scheduled to be completed in two days, with the space usable by the following day. Crews removed the original tub and wall system, installed waterproof backer board, laid the low-threshold shower base, mounted a rain-style square showerhead and handheld sprayer in matte black, and secured a built-in wall niche for storage. The project included complete demolition to the studs and subfloor, backed grab bar supports, and area protection throughout. The smart choice package used “Shower Shield,” a non-organic, waterproof backer board designed to prevent mold and structural issues.
Warranty coverage depended on the package selected. The composite smart choice package included a fully transferable lifetime warranty on both product and installation. David clarified that unlike many competitors, Five Star honors warranties even in the case of installation defects, and does not include service charge exclusions or hidden terms. Post-install cleanup and service follow-through were included in the overall process.
Features presented by David Price:
* Tub-to-shower conversion with low-threshold composite base
* Matte black framed bypass glass shower door
* Square overhead rain showerhead and handheld sprayer
* Integrated waterproof wall niche for storage
* Moisture inspection using digital detection tools
* Installation down to studs and subfloor
* “Shower Shield” composite waterproof backer board
* Background-checked, locally trained, fully insured technicians
* Transparent fixed pricing regardless of demolition discoveries
* Lifetime transferable warranty for smart choice composite package
* $500 discount for cash and $300 review incentive