Scott Bousquet from Five Star Bath Solutions presented the customer with several remodel packages, explaining the distinctions between their standard, performance, and Smart Choice offerings. He emphasized the value of the Smart Choice system, a six-layer composite wall product with a quarter-inch thickness, antimicrobial surface, and lifetime-plus warranty. Unlike thinner acrylic or fiberglass kits, Smart Choice panels are designed to replicate the look of real stone while offering unmatched durability and resistance to scratching, fading, and staining. Scott also demonstrated the hydro block waterproof backing system and shared the company's preference for single-piece shower pans to prevent mold buildup and moisture penetration.
Installation would include a full demolition down to the studs and subfloor, replacement of plumbing down to the P-trap, and installation of waterproof cement-based hydro block panels. High-grade marine silicone would be used for color-matched sealing, and all structural repairs behind the wall—such as replacing two-by-fours—would be completed at no extra charge. The process would also include floor protection, cleanup, and a customer walkthrough upon completion. The total timeline for both bathrooms was estimated at three days for installation, with a two-week lead time for material delivery and a likely end-of-April install date.
Five Star Bath Solutions provides a comprehensive lifetime-plus warranty on their Smart Choice and premium products, covering materials, installation, and workmanship. The guarantee also includes price protection—if another provider quotes a lower price for the same materials and specs within 30 days, Five Star will match the price and refund the difference, plus an additional $100. All installers are certified, background-checked employees—not subcontractors—and operate under a conduct and job-site cleanup agreement. The customer received promotional savings, including 77% off labor and a $1,000 monthly discount, bringing the final project cost to $26,882 for both bathrooms combined
Features Presented by the Representative:
Tub-to-shower conversion and walk-in shower remodel
Brushed nickel fixtures and handheld showerhead
Smart Choice six-layer composite wall system
Hydro block waterproof backer board
One-piece low-threshold shower pan design
Full demolition, structural inspection, and plumbing replacement
High-grade marine silicone and color-matched seals
Three-day installation for two bathrooms
Lifetime-plus transferable warranty on materials and labor
77% labor discount and additional promotional savings
Price match guarantee with $100 rebate
Tub to Shower Conversion, Hwy HH, Mexico, MO, 65265
