Jagger Willard of Five Star Bath Solutions presented both acrylic and Smart Choice composite options, highlighting the six-layer PVC composite’s antimicrobial, scratch-resistant surface and built-in closed-cell foam backing. The customer selected the Everest wall style in white, appreciating that no pattern or color upcharge applied. Jagger emphasized that Five Star performs a full tear-out to the studs—replacing any damaged framing at no extra cost—and uses factory-trained in-house installers to ensure long-term durability without hidden moisture issues.
Installation took one to two days. Crews protected the home, demolished the old unit down to the subfloor, upgraded plumbing to PEX, and installed the waterproof concrete backer board. Smart Choice panels were custom-fit to the vaulted ceiling, followed by the new higher-profile tub, integrated corner shelves, fixed multi-function showerhead, curtain rod, and chrome fixtures. A final cleanup and walkthrough wrapped up the project without requiring a dumpster.
Five Star Bath Solutions provided a transferable lifetime warranty on the Smart Choice system—covering materials, parts, and labor—and a 10-year warranty on acrylic. The customer benefited from a $750 cash-payment discount and a $500 review incentive, bringing the Smart Choice package price from $15,382 to $14,132. Financing options were also offered, with clear, no-pressure quotes and guarantees including a No Surprise Guarantee and Best Value Guarantee.
Features presented by the representative:
* Higher-profile tub with full-height Smart Choice Everest wall panels
* Two integrated corner shelves for convenient storage
* Fixed multi-function chrome showerhead and polished-chrome curtain rod
* Full tear-out to studs, complimentary framing remediation, and PEX plumbing upgrade
* Waterproof concrete backer board and antimicrobial, scratch-resistant composite panels
* Non-porous, grout-free design requiring only soap and water for cleaning
* One- to two-day installation timeline with complete site protection and cleanup
* Transferable lifetime warranty on composite system (10-year on acrylic)
* $750 cash-payment discount and $500 review incentive
* No Surprise Guarantee and Best Value Guarantee