Shelby Ball, the Five Star Bath Solutions representative, walked the homeowner through their proprietary grout-free composite system, emphasizing that it was crafted to look like natural stone but offered a smooth, matte finish that was antimicrobial and non-porous. He explained the system used high-resolution imaging for realistic detail and was sealed with marine-grade silicone instead of grout, eliminating areas where mold and mildew tend to grow. Shelby pointed out that their materials are manufactured in the U.S. by Sentrell and that the whole system was designed to be low-maintenance and long-lasting with minimal cleaning required.
Shelby described the installation process as beginning with a complete tear-out of the existing system down to the studs. Their certified and background-checked installers handle all aspects of the project, including replacement of plumbing with commercial-grade Delta components and installation of the waterproof Shower Shield backer board. The project was expected to be completed within two days, with scheduling to begin following a final measurement visit. Floor protection and cleanup are included, and the team ensures minimal disruption to the household during installation. The customer expressed appreciation for the detailed explanation and the company’s thorough approach.
Five Star Bath Solutions provides a fully transferable lifetime warranty that covers all materials, labor, and fixtures installed during the project. Shelby explained the company’s four-point guarantee, which includes a best value promise to beat any competitor’s comparable offer by refunding the difference plus \$100, a certified craftsman guarantee that only trained in-house employees perform the work, a no surprise promise to handle hidden issues at no additional charge, and property protection coverage for the duration of the installation. The customer was confident moving forward with the project, reassured by the warranty and the company’s reputation for reliability.
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Features Presented by the Representative:
* Tub to walk-in shower conversion
* High-contrast, stone-textured composite wall system (dark grey veining)
* Matte finish, antimicrobial and non-porous surface with marine-grade silicone seal
* Oil-rubbed bronze (or black) sliding glass door system with bypass design
* Delta commercial-grade handheld shower system
* Safety grab bars installed inside and on the glass door
* Waterproof Shower Shield backer board system
* Two-day installation by certified, background-checked staff
* Four-to-six-week timeline after final measurement
* Lifetime transferable warranty on all installed elements
* Four-point guarantee: best value, certified craftsman, no surprise, property protection
* Flexible financing and promotional discounts available