Johnny Hammer from Five Star Bath Solutions presented a wide range of options and shared that their Smart Choice package, using expanded PVC panels made to look like natural stone, offered the aesthetic of tile without the maintenance. He explained the benefits of this material compared to grout-based systems, including easier cleaning, mold resistance, and a smooth satin finish that mimics real stone. Johnny clarified that while Five Star does not install tile, they offer a spectrum of solutions from fiberglass up to imported natural stone, helping customers compare pricing and value. He also shared that their systems are made in the U.S., are thicker and more durable than acrylic, and come with a full lifetime warranty. The customer appreciated the transparency and education provided, especially regarding what to look for when comparing contractors and materials.
The installation process involved full demolition to the studs and subfloor, followed by inspection for dry rot or other hidden issues. In the master shower, the team rebuilt the wet area using their proprietary two-step waterproofing system that includes Shower Shield backer board and marine-grade corner reinforcement. All plumbing was replaced with PEX, and the showerhead was repositioned with a brushed nickel handheld fixture mounted to an adjustable-height bar. Panels were extended to the ceiling, and the remodel included two solid-surface corner shelves. A brushed nickel bypass-style glass door replaced the previous sliding system with polished metal framing. The guest bath retained the tub and received new wall panels with modern Delta fixtures in brushed nickel.
Five Star Bath Solutions offered a comprehensive lifetime, no-fine-print warranty that covered all materials, labor, and installation, and is transferable to future homeowners. Johnny also explained their No Surprise Guarantee, promising that even if dry rot or other structural issues were found, the quoted price would not change. Their Best Price Guarantee assured customers that if they found a comparable solution at a lower cost within 30 days of completion, Five Star would match it and refund $100. Financing options were available through Foundation Finance with zero money down, and promotional pricing included 77% off installation labor. While the customer ultimately decided not to proceed due to concerns about material perception at resale, they appreciated the educational experience and considered the solution ideal for guest bathrooms or budget-conscious projects.
Features Presented by the Representative:
* Walk-in shower conversion for master bath, tub surround upgrade for guest bath
* Expanded PVC Smart Choice wall system with satin finish and simulated stone appearance
* Two-step waterproofing system with Shower Shield and corner reinforcement
* Full demo to studs and subfloor with PEX plumbing upgrades
* Delta brushed nickel fixtures, with handheld and adjustable height options
* Ceiling-height wall panels and commercial-grade silicone sealing
* Guest bath tub retained with new surround
* Two-day estimated installation timeline per bathroom
* Lifetime transferable no-fine-print warranty
* No Surprise Guarantee and Best Price Guarantee
* 77% off installation promotion and optional third-party financing with no money down
Bathroom Remodel, Garfield Ave, Plainfield, NJ , 07062
