Ehsan Firouzabadi, the Five Star Bath Solutions representative, provided a comprehensive presentation on the company’s strengths and offerings. Ehsan highlighted that the company was founded in 1996 in Michigan and operates with a franchise model—offering both national backing and local accountability. Ehsan assured the customer that all installers are employees, not subcontractors, and hold a $2 million liability insurance policy. The company’s strong ratings on platforms like Google and HomeAdvisor were mentioned as indicators of their reputation. Ehsan positioned the composite material as the “Smart Choice” with features like a six-layer PVC structure, antimicrobial protection, lifetime durability, and an appearance that mimics natural stone. Although the customer leaned toward acrylic for budget reasons, they were shown both options to make an informed decision.
The installation process was detailed meticulously. Ehsan described how a trained two- to three-person team would tarp floors to protect the home, demo the existing bath and surround, and replace all plumbing components, including the P-trap, valves, and backer board. The company uses high-quality hydro block backer boards, which are 100% waterproof and mold-resistant. Installation includes adding corner shelves, shower fixtures, and glass doors, and is typically completed within one to two days. However, due to scheduling, the earliest availability was six to eight weeks out, with the possibility of an earlier installation if cancellations occurred. The customer was shown a 3D model of the final layout, ensuring clarity on how the shower would function and look.
Five Star Bath Solutions offers an “unlimited lifetime warranty” covering product, parts, and labor for life. Ehsan stressed this warranty is attached to the address rather than the individual, making it transferable and a potential selling point for the home. Unlike limited warranties offered by competitors, this warranty includes all installation workmanship, which Ehsan described as “the best warranty in the market.” He reassured the customer that this level of coverage is rare, especially with no subcontractors involved. Pricing flexibility was also discussed, with offers for a 30-day locked-in price and a discounted “today’s price.” Financing options were explored, including a 12-month same-as-cash promotion and long-term plans, but the customer preferred to pay in full with cash and needed time to consider the budget.
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Features Presented by the Representative:
* Tub replacement with updated tub and surround system
* Smart Choice composite wall surround in light stone finish
* Mold and mildew-resistant composite materials
* Brushed nickel Delta fixtures and handheld showerhead
* One corner shelf for storage
* No grab bar or bench included in final design
* Professional, insured in-house installers only
* Installation typically completed within 1–2 days
* 6–8 week project scheduling window
* Unlimited lifetime warranty (product, parts, labor)
* Transferable warranty tied to the home
* 12-month 0% interest financing option available
Tub To Shower Conversion, Glastonberry, Farmington, MI , 48331
