The final remodel installed a full composite wall surround with a gray-white marble appearance, offering a high-end aesthetic with no grout lines. A new chrome handheld showerhead was mounted to replace the older unit, paired with a matching valve and hose. The corner shelf provided added functionality while keeping the layout clean and open. The previous soap niche and curtain-frame towel bar were eliminated for a more streamlined design. Walls now extend fully up to the ceiling, sealed tight to ensure water resistance throughout.
Kevin Forbus presented the Smart Choice system by Five Star Bath Solutions, which included a proprietary six-layer composite panel with high-definition texture imaging, antimicrobial coating, scratch resistance, and a waterproof fiberglass backer. He emphasized the durability benefits over tile or basic acrylic panels, which may fail over time due to grout or silicone degradation. Kevin also explained the company’s non-subcontractor approach, using only certified and insured Five Star-trained crews, and highlighted the added security of their $2 million liability coverage.
The installation involved full removal down to the studs, inspection for mold or water damage, and new solid-core slip-resistant flooring. All seams were sealed using 100% silicone. Plumbing was replaced as part of the scope, and the walls were custom-fabricated off-site for a clean fit. Kevin guided the customer through hardware finish options and layout design using 3D visualization, allowing flexibility before fabrication. Though a glass door was discussed, the customer chose to keep the curtain rod, which was upgraded to a polished chrome bar.
Despite appreciation for the long-term warranty, material quality, and professionalism, the customer ultimately passed on the Smart Choice due to cost, though Five Star offered it at a discounted rate equal to lower-tier packages. The full presentation demonstrated value, transparency, and service integrity, even without a final sale.
Features Presented by the Representative:
* Walk-in shower replacement with modern wall system
* Smart Choice composite surround with high-definition marble finish
* Antimicrobial, scratch-resistant panels with waterproof fiberglass backer
* New chrome handheld wand, valve, and corner shelf
* Curtain rod upgrade (chrome), no glass door included
* Full demo to studs, mold inspection, new plumbing
* Slip-resistant solid base and silicone-sealed seams
* Lifetime transferable warranty (product, parts, labor)
* 3D design tool and custom-fabricated materials
* Fixed pricing with discount; no subcontractors
* Fully insured, locally owned operation with $2M coverage
Bathroom Remodel, Orlando Ave, Albany, NY , 12203
