Zach Sterling presented Five Star Bath Solutions' Smart Choice package, highlighting the high-quality 100% PVC composite materials that resist mold, water, and bacterial buildup. The system includes HydroBoard backer panels, which unlike traditional green board or LSB, are 100% waterproof and moldproof with zero organic material. Their products are low-maintenance, with easy cleaning using only vinegar-water or dish soap. The couple appreciated that even the caulking was covered under warranty and that the materials wouldn’t echo or creak like other kits. Zach emphasized the safety features, including built-in non-slip flooring and antimicrobial finishes, and underscored the value of aesthetic appeal with non-repetitive stone-like wall prints that gave a natural, custom look.
The company’s local expertise and in-house installation team were key trust factors. Zach mentioned their coverage of the King County area, with himself based in Tacoma, and introduced JC, their contractor and a nationally certified trainer, as the lead installer. The project would take approximately two days with no subcontractors involved, ensuring consistent workmanship. Zach assured them that only trained Five Star personnel would handle the install and emphasized their in-house fabrication and demolition practices, including full cleanup with no leftover debris. The customer found assurance in their direct approach and the use of custom-built pans to fit existing dimensions precisely. Zach's background in local handyman services and his straightforward, friendly demeanor helped establish a warm rapport with the couple.
Five Star Bath Solutions backs their work with a straightforward lifetime plus warranty that transfers to new homeowners if the house is sold or handed down. The contract included a no-surprise pricing guarantee, where the quoted price is final, and any misquote cost is absorbed by the company. They also offered a $100 price-match guarantee valid for 30 days after signing. The couple appreciated that their contact information would remain private, and Zach reassured them by offering his personal number. Financing options were also provided with flexible terms, and payment would only start upon customer satisfaction after the job’s completion.
Features presented by Zach Sterling included:
* ADA-compliant walk-in shower with fold-down teak seat and handrails
* Smooth, non-porous composite walls in variegated blue-gray stone pattern
* Petrified wood-look tile non-slip shower base
* HydroBoard backer system (100% waterproof and moldproof)
* Delta dual-lever adjustable handheld showerhead
* Two metal corner shelves and frameless glass enclosure with support rail
* Custom-built shower pan for exact fit
* In-house certified installers only, no subcontracting
* Two-day installation timeline
* Lifetime Plus Warranty with full transferability
* No-surprise pricing and $100 post-sale price match guarantee
* Easy financing with payments starting post-completion satisfaction
Bathroom Remodel, W 70th Ave, Arvada, CO , 80004
