Five Star Bath Solutions representative Brad Sorensen walked the customer through the different product lines and options available for the remodel. He explained that their acrylic wall systems are completely waterproof, grout-free, and resistant to mold, mildew, and bacteria buildup. Brad noted that all panels are custom-fit to the home’s exact measurements for a seamless finish and long-term durability. He also highlighted that the company’s systems are installed by licensed professionals and that Five Star Bath Solutions is locally owned and operated while maintaining a national presence with more than two decades of experience. Brad emphasized the company’s reputation for quality and trust, supported by its A+ BBB rating and strong customer reviews.
Brad described how the installation would be handled from start to finish. The team would begin by removing the existing tub and surround, inspecting the area for any water damage, and rebuilding with new waterproof backing before installing the shower base, wall panels, fixtures, and accessories. The installation would take approximately two days to complete, depending on any structural issues discovered during removal. Brad reassured the customer that the crew would protect surrounding areas, maintain a clean work environment, and handle all debris removal after the job was finished. The customer appreciated that the installation would be done efficiently and without disruption.
Brad also went over the company’s warranty coverage and guarantees. He explained that every Five Star Bath Solutions installation includes a lifetime warranty on all materials, fixtures, and workmanship. The company’s No Surprise Guarantee ensures that the quoted price will not change regardless of what is found during installation. Additional protections include the Certified Craftsman Guarantee, ensuring installers meet the highest standards of training and professionalism, and the Property Protection Guarantee, covering any potential damage during the installation process. The customer expressed confidence in moving forward, impressed with the level of service, professionalism, and lasting protection provided.
Features presented by the representative:
* Tub-to-walk-in shower conversion with low-threshold base
* Custom-fit acrylic wall system, waterproof and grout-free
* Mold- and mildew-resistant materials
* Matte black grab bars, fixtures, and handheld showerhead
* Built-in corner shelf and fold-down teak seat
* Sliding glass door with matte black frame
* Two-day installation timeline
* Locally owned and operated, A+ BBB rating
* Lifetime warranty on products and workmanship
* No Surprise, Certified Craftsman, and Property Protection Guarantees
Tub To Shower Conversion, Millers Ln, Montville, NJ , 07045
