Five Star Bath Solutions representative, Brian, introduced the company by sharing that they specialize in bathroom remodeling and are not general contractors. He emphasized the company’s dedicated focus, noting their expertise in both full and partial remodels with options ranging from bath and shower combos to walk-in showers. Brian explained that their remodeling materials are grout-free, mildew-resistant, and non-porous, which means “you’ll never scrub grout again.” The customer was impressed by the durability and ease of maintenance and appreciated that the walls come with built-in Microban protection. Brian also highlighted the safety features available, including grab bars, low-threshold bases, and benches, which aligned perfectly with the customer’s accessibility needs.
Brian emphasized the company’s solid local reputation, pointing out their large number of positive online reviews, including over 1,500 five-star ratings and an A+ BBB accreditation. He shared that Five Star Bath Solutions has been in the industry for over 20 years and is locally owned and operated, which ensures accountability and responsiveness. The customer was also informed that the installers are full-time professionals who specialize in bathroom installations, rather than subcontractors. Brian walked through the typical installation process, noting it could usually be completed in one to two days, with minimal disruption. He explained that their team removes the old materials down to the studs and then installs brand-new waterproof backing and acrylic walls.
The customer was reassured by the warranty and guarantee details provided. Brian explained that Five Star Bath Solutions offers a lifetime warranty on the product and workmanship. If the product ever fails due to a manufacturing or installation issue, the company will replace it free of charge. He also mentioned that their service guarantee includes ongoing support if anything ever needs to be fixed, giving the customer peace of mind. All these features helped the customer feel confident they were choosing a company with lasting value and reliable service.
Features presented by the representative:
* Walk-in shower with low-threshold solid-surface base
* Matte black sliding glass door system with exposed rail
* Grout-free acrylic wall panels in subway tile pattern with white finish and black grout lines
* Built-in Microban antimicrobial protection
* Two white corner shelves for product storage
* Black showerhead system with handheld wand and integrated caddy
* Black bench-style seat placed in the rear shower corner
* One to two-day professional installation by trained, full-time staff
* Locally owned and operated with over 20 years of experience
* 1,500+ five-star reviews and A+ BBB rating
* Lifetime product and installation warranty
* Ongoing service guarantee for continued support
Tub To Shower Conversion, Woodgate Way, Ottawa, ON , K2J 4E6
