Five Star Bath Solutions representative Rick listened closely and provided tailored suggestions, noting that their wall systems are grout-free and easy to clean. He emphasized that the materials used are non-porous acrylic, which prevents mold and mildew buildup, and added that their systems are designed to last a lifetime. Rick explained that the base would have slip resistance built in, and shelving could be customized depending on how many items the customer wanted to store. He pointed out that all grab bars installed by Five Star Bath Solutions are done with reinforced backing for added safety. Rick also touched on design elements like wall pattern options, matte black fixtures, and sliding glass doors. When the customer asked how their work compared to competitors, Rick mentioned their excellent reviews and that the company has been serving the local area for years.
Rick laid out the process clearly, explaining that once the order is finalized, the installation is typically completed in just one to two days. He assured the customer that the entire process would be managed by trained, in-house professionals—not subcontractors—which gave the customer peace of mind. Rick also reviewed their scheduling process and noted that after confirming the order, the office would reach out to finalize an installation date. He said they’d make sure everything is prepped and ready so that there’s minimal disruption to the household. The customer asked about clean-up and Rick confirmed that everything is removed and cleaned up thoroughly as part of the process.
The warranty information provided by Rick stood out as a strong point in the conversation. He explained that Five Star Bath Solutions offers a lifetime warranty on both materials and installation. If anything ever goes wrong—such as leaks or product failure—it’s covered. Rick emphasized that the warranty stays with the home, not the owner, which adds value to the property itself. He also reassured the customer that they’d have a local service team available for any future needs and noted that their office is always responsive and easy to reach.
Features presented by the representative:
* Walk-in shower with low-threshold slip-resistant base
* Grout-free, mold-resistant acrylic wall panels in stone-textured grey tone
* Matte black sliding glass door with exposed rail hardware
* Dual corner shelves and recessed black wall niche for product storage
* Matte black shower system with handheld wand
* Customizable grab bar options available with reinforced backing
* One to two-day installation by trained, in-house professionals
* Full demo and debris removal with clean-up included
* Locally operated with a strong track record and service support
* Lifetime transferable warranty covering product and installation
Tub To Shower Conversion, Hathaway Dr, Ottawa, ON , K2G 6S8
