Kriti Anand of Five Star Bath Solutions guided them through the available product lines, highlighting four main packages—Standard, Performance, Smart Choice, and Premium—each with increasing durability, customization, and warranty. The customer leaned toward the Smart Choice package, impressed by its antimicrobial, scratch-resistant, and UV-protected surface. Kriti explained how their PVC-based system was groutless, non-porous, and visually mimicked tile or stone while being much easier to clean. The customer also valued that the system came with wall panels sealed four times for maximum protection against leaks and that it used an inorganic backer board that eliminates the risk of mold growth.
Five Star Bath Solutions, founded in Ontario in 1996 and now operating across North America, emphasized their experience and credibility with a local presence in Ottawa. Kriti explained their company uses no subcontractors, ensuring all installations are performed by certified, insured staff. The process includes taking everything down to the studs, inspecting and replacing any compromised materials, installing updated plumbing and flooring, and sealing everything with long-lasting silicone. Customers are supported with clear timelines, updates on material arrival, and ongoing project coordination. An initial temporary shower solution can also be installed if needed while awaiting final materials, offering flexibility for urgent timelines.
The Smart Choice package includes a comprehensive lifetime warranty that covers everything inside the wet area—tub, plumbing, panels, backboard, accessories, and faucets. This warranty is fully transferable and not voided by installation issues, which sets Five Star apart from companies that rely on subcontractors. Kriti also reviewed financing options with no penalty for early repayment and promotional savings of up to 77% off, including a first-visit price lock that allowed the customer to access the Smart Choice package at the Performance package price. Additional savings were offered for honest social media reviews, and all information was provided clearly without hidden fine print.
Features presented by the representative:
* Standard-size bathtub replacement with subfloor and marble-look tile flooring installation
* Smart Choice package with antimicrobial, scratch-resistant, UV-protected surfaces
* Groutless, non-porous PVC wall panels in marble vein pattern
* Inorganic backer board sealed in four layers for mold prevention
* Two built-in corner shelves integrated into the wall system
* No grab bars requested or installed
* Full demolition and rebuild down to the studs with plumbing and structural prep
* Certified, insured Five Star Bath Solutions installers with no subcontractors
* Lifetime transferable warranty on wet area components
* Transparent financing options with 0% early repayment penalty
* Promotional discounts including price lock and social media incentives
Bathroom Remodel, Scarlet Ct, Ottawa, ON , K1T 3R5
