Representative Ehsan Firouzabadi provided a detailed overview of Five Star Bath Solutions’ approach, starting with their background as a company founded in 1996 and currently operating in over 50 locations. He explained that their Smart Choice system uses antimicrobial composite panels designed to look like natural stone but with much easier maintenance. Ehsan emphasized that the company doesn’t subcontract, instead using fully trained and insured employees for every installation. With all materials made in the U.S., they have shorter lead times and consistent product availability. The customer was impressed with the company’s online reviews and ratings and appreciated the professionalism demonstrated in Ehsan’s explanation of materials and system benefits.
Ehsan outlined the full scope of the installation process, beginning with protection of the home through floor runners, full demo of the existing system, and haul-away of debris. The team replaces the plumbing and backs the walls with hydro block waterproof panels. The walls are installed from floor to ceiling in single panels per side, minimizing seams and eliminating the need for grout. The shower base features a non-slip surface, and the built-in bench is secured to support up to 800 pounds. All plumbing fixtures, including the valve, are upgraded. The process takes one to two days for installation, and the next available schedule was roughly six to eight weeks out.
Five Star Bath Solutions backs its installations with an unlimited lifetime warranty that covers all product, parts, and labor for as long as the homeowner owns the property. The warranty is also transferable to future buyers, enhancing the resale value. The composite system chosen by the customer falls under this warranty, while acrylic systems are covered for 10 years. Ehsan also highlighted additional guarantees, including a no-surprise policy that locks in the quoted price and a best-value guarantee offering a refund plus $100 if a better price is found within 30 days. Promotional offers were available, including discounts for scheduling on the day of the estimate and payment in full.
Features presented by the representative:
* Walk-in shower conversion
* Sandalwood composite panels with brushed nickel finish
* Built-in bench and two corner shelves
* Recessed niche for product storage
* Single sliding glass door
* Hydro block waterproof wall backing
* Floor-to-ceiling grout-free composite panels
* Anti-slip shower base
* Full valve and plumbing replacement
* No subcontractors, only trained employees
* Installation time of 1–2 days, 6–8 weeks scheduling window
* Lifetime warranty on product, labor, and parts (transferable)
* Price lock, best-value, and no-surprise guarantees
* Day-of discounts and pay-in-full incentives available
Tub To Shower Conversion, Stonehenge Blvd, Novi, MI , 48375
