Koren Goettler, representing Five Star Bath Solutions, walked the customer through their Smart Choice system, highlighting its 100% PVC composite wall panels that are grout-free, antimicrobial, and low-maintenance. She explained that all Delta fixtures come standard in brushed nickel and include dual control knobs and a handheld shower, meeting the customer’s functional needs without added cost. Koren showed the customer samples on-site, including panels with a Carrera white marble appearance that the customer described as “beautiful.” She described how the included corner shelving and optional bench would provide both utility and a polished look. Koren emphasized how Five Star’s systems are designed for long-term durability, especially important for aging-in-place scenarios like theirs.
Five Star Bath Solutions, founded in 1996, is locally owned and operated in the greater Seattle area and supported by a larger national network. Koren noted the company is fully insured up to $2 million and employs certified installers to ensure consistent, professional work. The installation process typically takes just one to two days and includes full demolition of the existing system, waterproof wall backing, and cleanup. She assured the customer that the installation would not require major plumbing adjustments and that the space would be protected during work. Koren discussed financing options such as $500 down with 12-month same-as-cash terms, and offered a promotional discount for booking within 30 days.
Koren explained that the Smart Choice system comes with a fully transferable lifetime warranty covering all parts, product, and labor. She emphasized that this warranty is backed by both the local and national company, ensuring accountability and long-term service. The company’s four-point guarantee includes certified craftsmanship, no surprise charges, property protection during install, and a lowest-price guarantee. If the customer finds a better price within 30 days for a comparable system, Five Star will refund the difference and pay an additional $100. All offers presented were locked in for 30 days to give the customer time to discuss and decide confidently.
Features presented by the representative:
* Walk-in shower conversion with full removal of tub
* Smart Choice 100% PVC composite wall panels
* Grout-free, antimicrobial surface with light-vein marble look
* Waterproof backer board system
* Brushed nickel Delta fixtures with dual controls and handheld shower
* Fold-down wood-finish bench installed in corner
* Two built-in corner shelves included
* One to two-day installation timeline
* Certified craftsmen, fully insured up to $2 million
* Locally owned with national network support
* 12-month same-as-cash financing with $500 down
* Lifetime warranty on product, parts, and labor
* Fully transferable warranty to future homeowners
* Four-point guarantee with no surprise charges and lowest price protection
Tub To Shower Conversion, Courtland Ave, Apt 12, Stamford, CT , 06902
