Beau Pryor presented Five Star Bath Solutions’ range of product packages, explaining that the Smart Choice composite was their flagship option. He described it as a six-layer composite designed to look and feel like stone, with images layered deep under a hardened surface and topped with a scratch-resistant layer. He emphasized that their Shower Shield backer board was fully waterproof and not made from green or purple board with wax paper, eliminating any food source for mold. He assured the customers that the company specialized only in bathrooms, with installers trained in Michigan as W2 employees, fully licensed, bonded, insured, and never subcontracted. He also highlighted the no surprise guarantee, meaning that if mold or subfloor damage was uncovered, Five Star Bath Solutions would repair it without issuing change orders.
For installation, Beau Pryor explained that once they decided to move forward, a project manager would come within a few days to take exact measurements for the custom pan, confirm fixture placements, grab bar heights, and accessory choices. He noted that installation would occur several weeks later, taking two to three days to complete depending on the bench work. The process included demo down to the studs, new plumbing from floor to shower head with copper and PEX, installation of the waterproof backer board, wall panels, pan, and marine-grade silicone finishing. He assured them that tarps would be laid to protect their home, debris would be hauled away, and the crew would not leave until the customers signed off on the work as perfect.
Beau explained that the Smart Choice package came with Five Star Bath Solutions’ Lifetime Plus warranty covering product, parts, and labor with no exclusions, transferable to future homeowners since it was tied to the property address. He contrasted this with other companies’ limited or five-year warranties that often excluded installation errors due to subcontractors. Additional guarantees included best value, certified craftsmen trained on-site in Michigan, and property protection.
Features Presented by Representative Beau Pryor:
* Tub to walk-in shower conversion with Calcutta Gold walls and matching custom pan
* Smart Choice six-layer composite, scratch-resistant, stone-look panels
* Shower Shield backer board: fully waterproof, cement layer, no food source for mold
* Custom built-in bench seat matching wall material
* Delta professional-grade faucets with separate temperature and volume controls
* Accessories: angled grab bar in oil rubbed bronze, 11x11 recessed niche, corner shelves
* Barn style frameless clear glass sliding door
* New plumbing with copper and PEX, marine-grade silicone finish
* No surprise guarantee: all mold and subfloor repairs included, no change orders
* Licensed, bonded, insured, W2-trained installers from Michigan
* Installation: 2–3 days, scheduled several weeks after project manager visit
* Lifetime Plus transferable warranty covering product, parts, and labor
* Best value guarantee, certified craftsmen, and property protection