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About Us

Transforming Bathrooms, Providing Value, Enriching Lives.

We’re committed to our customers, our franchisees, and the areas that they call home. Our services include:

  • One-day bathroom renovations
  • Shower conversions
  • Bathtub replacements
  • Walk-in bathtub installations
  • Accessory installations for enhanced safety and functionality

We understand that your bathroom should be customized to fit your unique lifestyle, and we are committed to providing the highest quality products and installation services to ensure your satisfaction.

Our Mission

Creating Value & Transforming Communities, One Bathroom at a Time.

Every week across North America, our business owners and their teams are transforming customers bathrooms into a space they love for a reasonable price.

By focusing on our primary mission, individuals become business owners, service providers, and pillars of their community.

Our Vision

To provide the best value in the bathroom remodeling industry, delivering the highest quality products and materials with the best customer service at truly affordable prices.

We seek to innovate the bathroom renovation industry with custom products, advanced technology, and exceptional customer service.

Our Story

How to Provide Excellent
Small-Business Service: Start as One.

In 1996, in Ontario, Canada, we set out to provide affordable bath and shower solutions to one community. We quickly discovered there was a widely unmet need for what we provided.

After many successful years, we wanted to see if our model was replicable. The answer was an astounding yes, and in the decade since, we’ve expanded across the US and Canada to provide new communities the same quality and level of service we’ve delivered since day one.

We never forgot where we started, it’s what guides our actions across the continent.

Map of Ontario, Canada

How We’re Different

Fast

We finish the job in 1–2 days, 21 days less than the national average.

Affordable

We offer remodel options for any budget and easy payment options.

Beautiful

Our materials offer flawless stone and marble beauty without the hassle, cost or upkeep.

Meet the Team

Chad Jones

Chad Jones

CEO

Chad focuses his efforts on delivering results. He oversees corporate compliance and drives value for franchise partners. His proven ability to close sales continues to fuel the success of Five Star brands.

Dean Hartley

Dean Hartley

President

With over 20 years in the bathroom remodeling business, Dean has coordinated more than 12,000 renovations and owns 8 franchise locations. His mission is to expand the brand and delight customers nationwide.

Our Values

We treat you and your home with unmatched respect and professionalism. Our team is composed of certified experts in their fields, ensuring that only the best service is provided. Honesty and trustworthiness are integral to our approach.

From the materials we use to the final results, we deliver work of the utmost excellence.

Professionalism

Unmatched respect for you and your home. We understand we’re guests and act accordingly.

Expertise

Each Five Star designer and installer is a certified professional in their trade. We never send in amateurs.

Integrity

Words, promises, and timelines matter. We fulfill our commitments and remain available at all times.

Quality

From each material to the final outcome, every detail matters. We don’t cut corners under any circumstances.

Why Families Trust Five Star

Because your bathroom should make life easier, not more complicated.

We help families upgrade their space quickly, cleanly, and without the usual remodeling headaches.

Here’s what sets us apart:

  • Clear, No-Surprise Pricing: You’ll know exactly what to expect, from the first conversation to the final walkthrough.
  • Fast, Family-Friendly Timelines: Most projects are completed in as little as 1–2 days, so your routine stays on track.
  • Built for Real Life: Durable, waterproof materials that are easy to clean and made to handle everyday use.
  • Expert Installation, Done Right: Certified installers who focus on quality, attention to detail, and getting it right the first time.
  • Respect for Your Home: Clean crews, careful work, and a space that’s ready to use right away.

The result?

A bathroom that looks better, works better, and fits your family’s life without the stress of a long, messy remodel.

Read Real Client Reviews

Find Your Local Five Star Bath Solutions Team

FSBS teams serve communities nationwide with premium bath and shower remodeling solutions. Enter your city or ZIP code to connect with the team nearest you.

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Five Star Bath Solutions Reviews

Beautiful Five Star Results. Modest Prices.

Visit Location
"My husband and i have been talking about redoing our bathroom for quite some time now. After many quotes and shopping around we decided on five star bath solutions! We absolutely love our new bathroom! They were professional and made sure our needs were met. Thank you so much!"
Visit Location
"Great service even better product. Quality work reflects in the end result."
Visit Location
"Great experience through the entire process. The salespeople are knowledgable and the measurement person was thorough. Installation went smoothly and earlier than originally scheduled and took a little over half a day to install my beautiful new shower! So happy with the entire process and results!"
Visit Location
"Mike and John were professional and skilled. Everything went as planned and they produced a great product. Five Stars."
Visit Location
"Johnny Romero was very knowledgeable, helpful, kind, and respectful of my time. Highly recommend. I would give him more stars if I could"
Visit Location
"Very professional. Installation was fast and new bath looks great"
Visit Location
"Alex did a fantastic job doing our shower conversion! And he mainly worked without help. Very happy with his work!"
Visit Location
""We had an absolutely wonderful experience with Five Star Bath Solutions remodeling our bathroom! They came highly recommended in our area, and now we completely understand why. From start to finish, the team was professional, communicative, and incredibly attentive to every detail. The quality of their work truly exceeded our expectations, and our new bathroom is beautiful. They removed our old tub and transformed the space with a gorgeous new shower and flooring. We also needed two new electrical outlets, and they handled that seamlessly. As an added bonus, they even installed our new bidet for us! They stayed on schedule, kept the workspace clean, and made the entire process smooth and stress-free. We would wholeheartedly recommend them to anyone looking for a skilled and trustworthy remodeling team. Thank you, Bryan and Zyler, for such fantastic work!""
Visit Location
"Fantastic job by Five Star Bath Solutions! They transformed our bathroom in only three days. The team was friendly, stuck to the plan perfectly, and ensured we were 100% happy before finishing. Clean, professional, and honest—I’ll definitely be using them for future projects."

Helpful Resources

Do You Hate Your Bathroom?

Helps you recognize the everyday frustrations that signal it’s time for a bathroom upgrade.

Learn More

Reasons to Remodel

Shows you the key reasons to remodel so you can decide if updating your bathroom is the right move.

Learn More

What’s the Bathroom Remodel Process?

Walks you through what to expect during a remodel so you feel prepared from the first call to the final walkthrough.

Learn More

Let’s Get Started!

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