The Five Star Bath Solutions representative presented multiple systems, with the customer selecting the Sentrel composite package for its grout-free, stone-look design and high waterproof reliability. The representative described the Utah-manufactured composite as mold-resistant and built for long-term performance. A premium stone package was also reviewed, but the Sentrel system’s speed and performance advantages made it the preferred choice. The homeowner appreciated the consultative approach, noting that the company offered national backing and a locally focused operation with transparent communication and expectations.
The installation included removal of all old materials down to the studs, followed by full replacement of outdated copper plumbing with PEX and installation of a pre-sloped, one-piece shower pan. A three-part waterproofing system was used for added durability, along with sealed composite ceiling and wall panels for complete enclosure. The vanity area and mirror were upgraded, and all drywall was replaced and painted to match the new setup. Frameless glass doors were planned as a follow-up, with measurements scheduled after the core build. The new layout emphasized simplicity and durability while eliminating areas where water could collect.
Five Star Bath Solutions offers a lifetime, fully transferable warranty that covers all workmanship and materials, including plumbing and waterproofing. The representative explained that the warranty applies as long as original products are used and includes no-cost repairs for issues like leaks or cracking. While customer-installed fixtures are not included in the coverage, the rest of the remodel remains fully protected. The homeowner appreciated knowing that future service calls would be handled locally without additional fees.
Features presented by the representative:
* Walk-in shower with Sentrel composite stone-look wall and ceiling panels
* Brushed gold finishes and frameless glass door option
* No corner shelves or built-in bench (per customer request)
* Full demo to studs and subfloor with waterproofing via ShowerShield system
* Pre-sloped one-piece shower pan with commercial-grade silicone finishing
* Vanity, mirror, and light fixture installation included
* Full drywall replacement and Sherwin-Williams paint application
* Luxury vinyl plank flooring (customer-selected)
* Frameless custom glass door optional, with separate measurement and lead time
* Lifetime, fully transferable warranty covering plumbing, fixtures, labor, and waterproofing
Bathroom Remodel, East St, Rensselaer, NY , 12144
