Five Star Bath Solutions representative Andrew Davidson presented a range of features highlighting durability and customer-first values. He explained their use of exclusive non-organic waterproof backer board that’s mold-proof and built to last, in contrast to industry standards like green board or plywood. The company’s wall panels are made from Smart Choice material—a layered, scratch-resistant, antimicrobial surface with a stone-look aesthetic that’s easy to clean and highly durable. Andrew highlighted that Five Star doesn’t subcontract, ensuring all work is done by their own licensed and background-checked employees. They focus on waterproofing, cost-effectiveness, and customer experience, supported by strong reviews on Angie’s List and a referral-based reputation rather than flashy advertising or big-box partnerships.
Installation by Five Star Bath Solutions includes a dedicated team for the entire project duration, ensuring no interruptions or delays. The customer was told the job would take a full week, avoiding the practice of breaking work into non-consecutive days. A custom glass panel installation would follow immediately after the rest of the job is complete, typically taking another three weeks. Andrew also offered to include the pricing for the glass within the contract and refund any overages afterward, helping the customer avoid coordinating with a third party. Installation included antimicrobial silicone sealing, new waterproof backer, matched wall and floor colors, and design features like two molded corner shelves and a detachable showerhead for easier maintenance.
Five Star Bath Solutions offers a full lifetime warranty on its Smart Choice product line, which is transferrable without restrictions, contrasting with competitors that often limit transferability to a few months. The company provides a transparent and secure payment structure—only one-third down, with the balance due after job completion—to protect customers from the common risks of contractor abandonment. If mold or moisture issues are found during the tear-out, there’s no upcharge. Andrew emphasized their match-and-beat pricing guarantee if a customer finds an equal product and service offering elsewhere. Final selections included Calacatta-style marble composite wall panels, wood-look plank flooring, two integrated corner shelves, a handheld bronze fixture set, and preparation for frameless clear glass enclosure installation.
Features presented by Andrew Davidson:
* Non-organic, mold-proof waterproof backer board
* Smart Choice wall panels with lifetime warranty
* Frameless custom glass installation (pending)
* Two integrated corner shelves
* Handheld bronze fixture system
* Calacatta-style wall panels with wood-look plank flooring
* Antimicrobial silicone caulking
* In-house installation by licensed, background-checked employees
* No subcontracting; lifetime transferable warranty
* One-third down payment with balance after completion
* Free upgrades for same-day commitment
* Dedicated one-week installation schedule with full clean-up included
Bathroom Remodel, Shaker Drive, Albany, NY , 12211
