Michael, the Five Star Bath Solutions representative, recommended their exclusive Smart Choice package featuring a 100% PVC composite wall system with six layers of waterproof and antimicrobial protection. He explained that the material was designed to resemble natural stone with high-resolution imaging folded into the composite, avoiding the fake appearance often associated with acrylic panels. The surface is scratch-resistant, low maintenance, and twice as thick as standard acrylic, providing long-term durability. Michael also pointed out that their waterproof backer board, Shower Shield, made of concrete and gel foam, ensures the studs and subfloor are fully protected, a key advantage in ensuring longevity and water resistance. All metal finishes—including towel bars and showerhead trim—were matched to the customer’s brushed nickel preference for visual consistency.
The installation process would include a full tear-out down to the studs and subfloor, thorough moisture and mold inspection, and haul-away of old materials. Michael noted that the job would be completed in one to two days with minimal disruption, and that the installers would use drop cloths and floor runners to protect the home. The customer was shown 3D visualizations to finalize selections, including panel color, trim height (eventually opting to take the wall panels all the way to the ceiling), and accessories like an 18-inch grab bar on the back wall and two large corner shelves. A brushed nickel Infinity bypass glass sliding door was originally selected, but the final install used a brushed nickel curtain rod with patterned shower curtain.
Five Star Bath Solutions provides a lifetime warranty on their Smart Choice system, covering the product, accessories, and installation, and it is fully transferable to future homeowners. Michael emphasized their five-star guarantees, including a best value promise that price matches equivalent offers with an additional $100 off, in-house installers trained at corporate HQ, no surprise pricing, and full property protection during the job. The customer qualified for several discounts, including $500 for a teacher service, $500 for a verified online review, and an April promotion offering 77% off installation. A corporate upgrade was also applied, reducing the Smart Choice package cost to that of the Performance level. Payment flexibility included only 30% down—or 0% down with deferred financing until the job is complete.
Features presented by the representative:
* Walk-in shower remodel with Smart Choice 100% PVC composite walls
* Full-height wall panels in white pearl finish with brushed nickel trim
* Delta Premium rainfall-style showerhead with handheld option
* Two large corner shelves and one 11x11 recessed niche
* Brushed nickel curtain rod and patterned shower curtain
* 18-inch grab bar installed on back wall for accessibility
* Proprietary concrete-core Shower Shield waterproof backer board
* One to two day installation timeline with six to eight week lead time
* Full demo to studs and subfloor, structural inspection and remediation included
* Lifetime transferable warranty on product, parts, and labor
* Best value guarantee with price-match and $100 discount
* In-house installers, no subcontractors, and $2M liability insurance
* Discounts for educators, veterans, online reviews, and monthly promotions
* Optional financing with zero down and payments deferred until project completion
Bathroom Remodel, Houston Branch Road, Charlotte, NC , 28270
