Claude Monteiro of Five Star Bath Solutions presented four remodeling options—fiberglass, acrylic, Smart Choice, and natural stone—and recommended the Smart Choice package as the ideal balance of durability, style, and value. Smart Choice includes a six-layer polyvinyl composite wall system with a scratch-resistant and antimicrobial surface. It is installed over a cement-core, waterproof foam backer called Shower Shield. Claude explained that the Smart Choice walls are thicker and longer lasting than acrylic and that unlike tile, they don't require sealing or risk water penetration through grout. The customer agreed that avoiding tile was preferable after past experiences with grout and water damage.
Installation includes a complete tear-out to the studs, with a full plumbing inspection, valve replacement, and additional blocking installed behind the walls for grab bar support. Shower Shield waterproof panels are applied, followed by Smart Choice composite wall panels secured with industrial-grade adhesive and sealed using antimicrobial silicone and Thermapaste. The custom glass doors and all accessories are installed, and the entire system undergoes a leak test before final approval. Installation typically takes two days, with materials arriving in six to eight weeks. The customer noted past remodeling work and emphasized a desire to add long-term value to the home before retirement.
Five Star Bath Solutions offers a fully transferable lifetime warranty covering product, parts, and labor. Claude explained the No Surprise Guarantee, which ensures no added cost even if issues are found behind the walls, and the Price Assurance Guarantee, which allows the customer to match and beat any written estimate from another qualified provider within 30 days of signing. Financing was approved for six months of no-interest payments, and promotions included 77% off labor and a corporate upgrade option. The customer ultimately chose the standard package for $13,419 and planned to finalize their decision after meeting with one additional contractor by the end of the week.
Key features presented by the representative:
Tub-to-walk-in shower conversion with sliding glass door and ceiling-height wall panels
Chrome hardware and fixtures, handheld sprayer, single corner shelf, and grab bars
Smart Choice antimicrobial six-layer composite walls over waterproof Shower Shield backer
Full tear-out to studs with valve replacement, plumbing updates, and structural reinforcement
Two-day installation with material delivery in six to eight weeks
Fully transferable lifetime warranty on product, labor, and parts
No Surprise and Price Assurance Guarantees
Final quoted price of $13,419 with promotional labor discount and corporate upgrade options
Financing approved for six months with no interest through Five Star’s lending partners
Tub to Shower Conversion, Sussex Ct, San Ramon, CA, 94582
