Joey LeBlanc of Five Star Bath Solutions walked Customer through four material packages—standard fiberglass, performance acrylic, Smart Choice grout-free composite, and premium natural stone. Customer gravitated toward the Smart Choice package for its durability and aesthetics, featuring antimicrobial properties, non-porous surfaces, and customizable stone-like finishes without the weight or upkeep of tile. Joey provided sample materials and interactive renderings to illustrate options, explaining how composite panels offer a thick, stable feel underfoot and eliminate the scrubbing and sealing required with traditional grout. Joey also noted that all shelving is installed on studs or reinforced backers to meet ADA safety standards, adding both form and function.
Joey detailed the company’s strong reputation, noting that while Five Star Bath Solutions is part of a national brand founded in 1996, the Broussard branch is locally owned and services the Baton Rouge area. Installers are employees—not subcontractors—who undergo training with the company’s president. All installers are background checked, insured up to $2 million, and sign a job site cleanup pledge. The full demo and remodel proceed down to the studs, including inspection for damage or mold. Any issues are addressed at no extra cost. Installation typically takes two to three days and materials arrive in six to eight weeks. A project manager and direct communication with Joey, as well as the company owner Lane Ortego, provide transparency throughout the process.
The Smart Choice package includes a lifetime warranty covering both product and workmanship, including plumbing and waterproofing. Joey noted that if drywall repair is ever needed due to an issue behind the wall, the company pays for that service even though it is handled by a third party. Customer was offered several promotions including 77 % off installation, a $1,000 discount, and a $750 review bonus. Customer was also eligible for a corporate rebate that would upgrade to the Smart Choice package at the lower Performance price if the contract was signed same-day. Price match protection added additional peace of mind, guaranteeing not just a match but $100 back if a better quote was found within 30 days.
Five Star Bath Solutions Features Presented:
* Tub and shower combo remodel with a modern soaking tub
* Large-format White Pearl composite wall panels with black grout extending to the ceiling
* Matte black handheld showerhead and tub fixtures
* Recessed black niche shelving installed on reinforced studs
* Grout-free composite material with antimicrobial surface
* Marine-grade silicone sealing (no caulk maintenance)
* Wood-look vinyl plank flooring
* Curved matte black shower rod
* Locally owned and operated with trained, background-checked employees
* Full demo to studs with inspection and guaranteed repair at no extra cost
* Lifetime transferable warranty on product and workmanship
* 77 % off installation, $1,000 discount, and $750 review bonus
* Corporate upgrade offer to receive Smart Choice at Performance price
* Price match guarantee with $100 incentive if a better quote is found within 30 days
Bathroom Remodel, E Del Rio Dr, Tempe, AZ , 85282
