The representative offered a clear explanation of pricing tiers, walking the customer through system categories and demonstrating how promotional labor discounts could influence the total investment. Design samples were reviewed side by side to show both aesthetic and material differences across each product level. The customer was able to compare options in real time, supported by printed breakdowns and a conversational approach that reinforced trust and comfort throughout the consultation.
The experience emphasized a deliberate, process-oriented format that prioritized understanding. Each product tier was explained in terms of durability, look, and long-term care, and the customer appreciated the opportunity to visually evaluate the differences. The final system selected—shown in the after photos—featured a premium wall panel in a white marble look with modern matte black hardware, a wide rainfall shower head with handheld wand, integrated grab bar, and open glass return panel for light and space. The bathtub was removed entirely to create a streamlined walk-in shower layout with improved usability.
The representative remained available for follow-up and offered continuing assistance after the appointment. The remodel process reinforced the company’s focus on supportive, transparent service. The attention to clarity in pricing, aesthetics, and product function reflected a strong commitment to professionalism and customer peace of mind.
Features Presented by the Representative:
* Material tiers reviewed: fiberglass, white acrylic, designer subway tile, and premium
* Promotional labor discounts explained and applied
* Visual and written product option comparisons
* Premium wall system with white marble aesthetic
* Matte black rainfall showerhead and handheld wand
* Built-in corner shelf and black grab bar
* Partial-height open glass panel enclosure
* Full bathtub-to-shower conversion
* Guided walk-through of pricing structure and features
* Continued availability for consultation and follow-up