Tom Jaeger provided several ideas tailored to the customer’s lifestyle, suggesting a walk-in shower, luxury vinyl flooring, and maintaining usable vanities where possible. He explained Five Star’s turnkey solution—licensed, insured teams managing everything from permits to inspections. Delta commercial-grade fixtures, composite waterproof wall panels, and solid-core pans were recommended to ensure durability, low maintenance, and accessibility. The customer was open to basic but functional upgrades and appreciated the flexibility to retain some existing components.
Installation included full demo, plumbing from the trap up, new waterproofing systems, and a composite wall and pan system with pattern-scribed panels to eliminate gaps and reduce future maintenance. Optional teak fold-up or corner seats, grab bars, and curtain rod versus door choices were discussed. The customer chose a Calacatta White finish on the wall panels for a bright, neutral look while maintaining functionality for all users.
Five Star Bath Solutions offered a lifetime transferable warranty, with additional financing options and no hidden fees. Tom emphasized the company’s specialty in wet-area remodeling, high reviews, and customer-focused approach. The warranty covered all workmanship and materials if Five Star products were used, ensuring peace of mind and adding long-term value for families planning for accessibility and resale.
Features presented by the representative:
* Walk-in shower and luxury vinyl flooring
* Delta commercial-grade fixtures
* Composite waterproof wall panels (custom fit)
* Solid-core, non-slip shower base
* Optional teak fold-up or built-in seat
* Curtain rod or glass door flexibility
* Quick one-day installation possible
* Full-service project management (licensed and insured)
* Lifetime transferable warranty
Bathroom Remodel, Grove Park Dr, Burlington, NC , 27215
