Adam Weatherly walked the customer through Five Star Bath Solutions’ range of products, highlighting the composite material as their SmartChoice option, which bridges the gap between acrylic and natural stone. The composite offered six-layer construction, antimicrobial surface protection, and a matte, stone-like appearance. Adam explained how Five Star specializes in bathrooms only, not subcontracting, with all installers trained and certified in-house. He described the company’s national scale combined with local service, operating out of Mill Creek and focused on just three counties. Customers appreciated knowing the company was licensed, bonded, insured for $2 million, and had a solid reputation backed by online reviews.
The installation process includes tearing down to the studs to inspect for structural damage, laying in a waterproof closed-cell foam and fiberglass cement board backer system, installing Delta plumbing fixtures with balanced water pressure, and completing the setup in just two days. The composite walls and shelves are installed with structural reinforcement, and everything is customized based on critical measure specifications. Floors and walls are protected during the job, with post-install cleanup and walkthroughs built into the process. The team handles all permits, and the customer was assured of a clear timeline, with a critical measure scheduled and an expected four- to five-week lead time before the install.
Five Star Bath Solutions provides a lifetime warranty covering all materials and labor for anything they install, with no loopholes or fine print. The warranty is transferable at no charge and includes the marine-grade silicone sealant that resists cracking and mold. Adam outlined their four major guarantees: best value (matching lower quotes with a $100 bonus), certified craftsmen (no subcontractors), no surprise pricing (no hidden fees), and complete property protection. Corporate promotions included 77% off labor and a limited-time upgrade to the SmartChoice composite system for the price of acrylic. The final quoted total for the complete remodel, with all selected features, accessories, and tax, came in at $15,826, with the customer choosing to proceed with a card on file and scheduling for the next step.
Features Presented by the Representative:
* Walk-in shower conversion from existing tub
* Composite (SmartChoice) wall system with matte stone-look finish
* Chrome square-head handheld showerhead with single-lever control
* Delta plumbing fixtures with lifetime warranty
* Two ADA-rated corner shelves and two structural grab bars
* Sliding bypass glass door matched to fixture finish
* Full-height, seamless panels with no grout lines
* Waterproof, mold-resistant backer board system
* Marine-grade silicone sealing (no re-caulking)
* Two-day installation timeline with critical measure and custom fabrication
* Licensed, bonded, insured up to $2 M
* Lifetime transferable warranty on parts and labor
* No Surprise Guarantee and Best Price + $100 Match Guarantee
* Local franchise support with national-scale resources
* Spring promotion: 77% off install labor and composite upgrade discount