Joey LeBlanc of Five Star Bath Solutions presented the Smart Choice package as the best fit, highlighting its composite grout-free material with a six-layer construction that resists mold, mildew, and staining. He explained the use of a waterproof cement foam backer board, antimicrobial surfaces, and marine-grade silicone to seal all joints, eliminating the need for future resealing. Joey walked the customer through multiple style options including mock tile and open stone patterns, and demonstrated how all fixtures—from the grab bars to the showerhead—would be mounted into bracing or studs. The customer selected a marble-style wall pattern and approved a layout featuring a fixed-position square showerhead and corner shelf for storage.
Five Star Bath Solutions is locally owned in Broussard, Louisiana, and supported by a nationally recognized brand established in 1996. Joey emphasized that all installers are background-checked, drug-tested employees trained at the Detroit corporate center, never subcontractors. The company holds a $2 million liability insurance policy and boasts an A+ rating with the BBB and a 4.9-star rating on Google. Installation included full demolition to the studs, plumbing replacement, installation of waterproof backer, and placement of a flush shower base for reliable drainage. Glass panels and fixtures were professionally sealed, with wall repairs addressed as needed. Job duration was estimated at two to four days depending on moisture level in surrounding walls.
The Smart Choice system came with a full lifetime warranty covering materials, plumbing, installation, and all accessories, with no fine print and full transferability to future homeowners. Joey emphasized the company’s commitment to integrity, sharing that any issues found behind the walls during demo—such as organic growth or structural concerns—would be addressed at no additional charge. The project cost, initially quoted at $23,598, was reduced to $18,879 with a 77% installation discount. Additional incentives, including $500 off for a Google review and a corporate upgrade rebate, brought the final offer down to $15,930. Joey assured the customer that pricing was locked in for 30 days and included a price match guarantee with an extra $100 off if they found an equivalent service for less.
Key Features Presented by the Representative:
* Walk-in shower conversion with bench seating and grab bar
* Wall-mounted square showerhead and corner shelf
* Smart Choice composite, grout-free material with antimicrobial surface
* Waterproof cement foam backer board and marine-grade silicone sealant
* Brushed gold sliding glass door and hardware
* Background-checked, drug-tested installers trained in Detroit (no subcontractors)
* Locally owned in Broussard with national brand backing since 1996
* Two- to four-day installation with 6–8 week material lead time
* Full demo and plumbing replacement, floor reinforcement included
* Lifetime transferable warranty on product, installation, and accessories
* $23,598 reduced to $15,930 with installation discount and corporate rebates
* 30-day price lock and price-match guarantee with $100 bonus incentive