Kevin Forbus from Five Star Bath Solutions recommended their Smart Choice package as the most durable and long-lasting solution, offering the look of stone tile without the upkeep. The wall panels are constructed of a six-layer composite with embedded high-definition imagery, finished with a scratch-resistant surface and sealed using marine-grade silicone for a waterproof bond. Kevin explained that the system is installed over a 100% fiberglass Shower Shield backer board, which provides superior moisture resistance compared to outdated green board. He also emphasized that this exclusive product is only available through Five Star, and all components are custom-fabricated in Utah to ensure precision and performance.
Installation would be completed over two days, starting with a full demolition down to the studs, followed by a complete rebuild including a new solid-core, anti-slip shower base, fresh PEX plumbing, and all matching fixtures. A project manager would conduct a final measurement before ordering the materials, which would arrive in about eight to ten weeks. Kevin assured the customer that every detail—such as grab bar placement and reinforced supports for future door upgrades—would be handled prior to install. The entire process is performed by trained, certified Five Star employees who are background-checked and fully insured, never subcontractors.
Five Star Bath Solutions offers a fully transferable lifetime warranty on product, parts, labor, and installation. Kevin explained the No Surprise Guarantee, which ensures there are no added costs for mold or plumbing issues discovered during demo, and the Price Assurance Guarantee, which promises to beat any valid competitor quote by $100. The initial quoted price for the Smart Choice package with all selected features was $15,139, but with corporate promotions, the customer was offered the upgraded Smart Choice system at the lower Performance package rate of $13,776. The customer placed a $1,000 deposit and arranged to make payments toward the remaining $14,558 balance over the next several months, with installation scheduled for late summer.
Features presented by the representative:
* Tub-to-walk-in shower conversion with low-threshold base and curtain rod
* Grout-free white composite wall panels with built-in corner bench
* Two integrated corner shelves and stainless safety grab bar
* Chrome handheld showerhead and matching plumbing fixtures
* Fiberglass Shower Shield backer board and marine-grade silicone seal
* Full demo to studs, new PEX plumbing, two-day installation timeline
* Fully certified, background-checked in-house crew
* Fully transferable lifetime warranty and two-tier guarantee protection
* Final price: $13,776 after promotions, with $1,000 down and flexible payment plan