Jill Reiter from Five Star Bath Solutions introduced the company's proprietary Smart Choice composite material, engineered for long-term performance and ease of care. She explained that the composite is significantly thicker than acrylic, resists scratches, and embeds the visual stone pattern multiple layers deep to preserve the finish. As a locally owned franchise operating under a national brand since 1996, the company combines corporate-level buying power with localized, personalized customer service. Jill addressed customer concerns about reliability and accountability by highlighting the company’s builder’s license, insurance coverage, and strong Better Business Bureau rating.
Jill walked through the installation process, including an initial planning visit by project manager Sean to confirm details such as shelving placement and grab bar location. Installers would return approximately six to eight weeks later to complete the two-day project. The first day would involve full demolition down to the studs and subfloor, followed by inspection, mold encapsulation if needed, plumbing replacement, and reinforced backer system installation. The second day would be focused on completing the install with antimicrobial silicone, waterproof sealing, slip-resistant basework, and precise hardware placement to match the customer’s safety requests.
Warranty coverage was clearly communicated, with lifetime warranties offered on Smart Choice composite and stone packages, ten-year coverage for acrylic, and three-year coverage for fiberglass. Jill explained that the warranties include both materials and installation since all plumbing and fixture work is performed in-house without subcontractors. Unlike many providers, Five Star Bath Solutions ensures the customer is protected from start to finish, delivering reliable service backed by insurance and reinforced by local accountability.
Features Presented by the Representative:
* Walk-in tub options including air jets, hydro jets, and dual jetted systems
* Triton wall color with chrome metal finish
* Two grab bars, two corner shelves, and a square niche
* Antimicrobial, low-maintenance Smart Choice composite material
* Shower Shield waterproof backer system
* Slip-proof reinforced base
* Double sealed and double blocked installation method
* Builder’s license and liability insurance up to $2 million
* Lifetime, ten-year, and three-year warranty options depending on material
Bathroom Remodel, Westbrook St, Livonia, MI , 48154
