Five Star Bath Solutions, represented by Mitch Kenitzer, offered a locally owned yet nationally recognized service that combines big-company product access with small-business care. Mitch highlighted that their team does not subcontract work, instead relying on certified, background-checked installers who specialize only in wet area remodels. Their Smart Choice package—featuring composite, stone-look wall panels and high-quality Delta fixtures—was presented as the best value, offering style, durability, and low-maintenance benefits superior to standard acrylic or fiberglass options. The customer was also shown a variety of customization features including handheld shower heads, shaver shelves, and high wall panels to match the room’s tall ceilings, all tailored to the customer’s specific needs and preferences.
Installation was explained in detail: the crew would put down drop cloths to protect flooring, remove everything down to the studs and subfloor, and install the new system including custom-fit composite walls and pan. All new plumbing, including Delta fixtures with pressure-balancing technology, would be installed. Mitch assured the customer that their no-surprise guarantee covered potential subfloor or stud replacements at no extra charge. He confirmed that the shower walls would go up to eight feet and integrate seamlessly with the current space, preserving the existing tile and ensuring the new components matched the home's existing brushed nickel hardware.
Five Star Bath Solutions provides a full lifetime warranty on both materials and labor for its Smart Choice composite systems. This warranty is transferable to future homeowners and includes coverage on all Delta fixtures as well. Mitch clarified that the company's warranty exceeds industry norms by not limiting labor coverage after a year—an area where many competitors fall short. The installation also includes marine-grade silicone sealant and an antimicrobial, scratch-resistant surface that will not fade or require caulking replacement. All work is done by in-house professionals, ensuring consistency and quality, and customers are fully protected with $2 million in insurance coverage.
Features presented by the representative:
* Bathtub replacement with 3-inch threshold for safer entry
* Custom composite stone-look wall panels up to 8 ft.
* Brushed nickel Delta fixtures
* Anti-slip bathtub surface
* Built-in recessed niche and three corner shelves
* Optional items like glass door and teak bench not included
* Two custom-placed grab bars
* Lifetime warranty (materials and labor)
* $2M liability insurance
* No-subcontractor certified installation
* No-surprise guarantee (includes free subfloor or stud replacement if needed)
Bathroom Remodel, Grayfield St, Dearborn Heights, MI , 48127
