Adam Weatherly of Five Star Bath Solutions provided a comprehensive overview of their offerings, tailoring suggestions to the customer's needs. He introduced the company's composite system as the most popular and value-driven solution, emphasizing its non-porous nature, antimicrobial properties, and seamless look that mimics real stone. Adam explained that the company has access to over 20 high-resolution slab designs and described how they digitally overlay the chosen stone image onto the customer's shower dimensions for a custom, natural appearance without repeating patterns. The representative highlighted that the composite system is not only twice as thick as acrylic but also includes marine-grade silicone and Delta faucets, both carrying lifetime warranties. The customer valued the aesthetic and longevity of the simulated tile look and appreciated the clean, mold-resistant properties of the system.
Five Star Bath Solutions' process was clearly laid out: after confirming the project, a critical measure team would visit to take precise dimensions, photos, and finalize details like plumbing and shelving placement. Installation would follow a meticulous one-day process with floor protection, wall tarping, and removal down to the studs to inspect for mold or structural issues. If any problems were found, the team would address them at no additional cost. The customer liked that the team used its own certified installers and did not subcontract, ensuring quality control and consistency. Additionally, Adam explained the color-matching options for pans and panels and assured the customer that their approach eliminates unexpected add-ons or delays.
Five Star Bath Solutions offers a full lifetime warranty on all materials and labor for products they provide, with the warranty transferable to new homeowners at no cost. Their guarantees include a best value assurance—if another contractor offers the same composite system at a lower price within 30 days, they will match the price and refund $100. They also offer a certified craftsman guarantee, a no-surprise clause to lock in pricing, and a property protection guarantee covering any accidental damage during installation. The customer appreciated that these assurances were provided in writing and that the company’s excellent reputation and referral-based business model reflected their integrity. Ultimately, the customer felt the proposal was well-aligned with her goals and valued the transparent pricing and upgrade options that made a premium system attainable within her budget.
Key Features Presented by the Representative:
* Tub replacement with gray marble-look composite surround
* Seamless composite system with antimicrobial, non-porous surface
* Brushed nickel Delta fixtures with handheld shower head
* Two integrated corner shelves for storage
* Retained curtain setup for open access
* Marine-grade silicone seal and digitally imaged wall design
* Full tear-down to studs and mold/structure inspection
* One-day installation by certified, in-house installers
* Lifetime transferable warranty on labor and materials
* Four-part guarantee: best value, certified craftsman, no surprise, property protection
* Flexible financing plans with no-interest and zero-down options
Tub To Shower Conversion, Scoter Ln, Ypsilanti, MI , 48197
