Ostin Tuma, the Five Star Bath Solutions representative, presented the company’s base and upgraded tub options, highlighting both a standard soaker tub and a jetted option. He explained that their product offerings are antimicrobial, flat and smooth, with no grout lines—making them easy to clean and maintain. He assured her that the panels are virtually maintenance-free, using common cleaners like Lysol or vinegar, and come in various colors at no extra cost, though she opted to stay with white to save money. Ostin emphasized that the company is locally owned and family-operated, not backed by equity firms, which helps them stay focused on the community and maintain high service standards.
Ostin detailed the entire installation process, explaining that the company removes everything down to the studs, inspects and replaces anything necessary, installs a 100% waterproof backboard, a commercial-grade Delta valve, and sets the new tub. Two corner shelves and a handheld showerhead were included, with accessory placements customized. The standard installation typically takes one day, with rare exceptions. Timelines were given as 5–6 weeks for the soaker tub and 6–8 weeks for the jetted tub. The total quoted cost with the jetted tub came to $15,850 with financing options available, including a $213 monthly payment if the customer qualified for better credit tiers.
Five Star Bath Solutions backs its installations with a full lifetime warranty that transfers to the next homeowner, aligning with the customer's plan to sell in a few years. The warranty covers all repairs or replacements beyond normal cleaning. Ostin also emphasized that their process meets code requirements, includes all necessary permits and inspections, and doesn’t require external dumpsters since they haul everything away themselves. The customer appreciated the pricing and was left to think it over, stating she would follow up within a few days.
Features presented by the representative:
* Jetted or soaker tub options
* Custom antimicrobial, easy-to-clean wall panels
* 100% waterproof backboard and quad-lock corner protection
* One-day install in 95% of cases
* Two corner shelves and handheld showerhead included
* Flexible financing (10% down or $213/mo with approved credit)
* Lifetime warranty, transferable to new owner
* Licensed, insured, locally owned, and family-operated since 1996
* Clean, professional installation with debris removal and final walkthrough
Bathroom Remodel, Steeplebush Terrace, Mt Laurel Township, NJ , 08054
