Johnny Hammer, the Five Star Bath Solutions representative, explained that the company operates locally out of Bellevue while also being part of an internationally recognized franchise. He highlighted their high customer satisfaction and detailed craftsmanship, with all installers being licensed, background-checked, and drug-tested. The Centrelle wall system was introduced as a signature offering, known for its grout-free finish, natural stone look, and ease of maintenance. Custom fixture options and layout choices were reviewed, including the sliding Eclipse door style and finish options that balance style with long-term reliability.
Installation involved full demolition to the studs and subfloor, moisture inspection, and plumbing updates using PEX to replace any outdated lines. A commercial-grade waterproofing system was applied using ShowerShield backer board and silicone sealants. The custom wall panels and base were fit to the customer’s exact space. Fixture locations and shelving were adjusted per preference. The frameless glass was measured post-installation and installed during a second visit. Estimated production timing was six to eight weeks, with two to three days scheduled for on-site construction and finishing.
The project included a no-fine-print lifetime warranty that covers all installed materials, plumbing, fixtures, and workmanship. The representative confirmed that the warranty is fully transferable at no cost and requires no service fees for future adjustments or repairs. A same-day booking incentive of $2,500 was offered, reducing the total estimate from $16,800 to $14,300. While the customer considered collecting additional estimates, the representative emphasized transparency, quality materials, and long-term service support as defining aspects of the company’s offering.
Features Presented by the Representative:
* Tub-to-walk-in shower conversion with custom shower pan
* Botticino Cream Centrelle composite wall panels
* Subtle stone-textured flooring integrated into the base
* Brushed nickel Delta fixtures (substituted for brushed gold)
* Frameless Eclipse-style sliding glass door with privacy tint
* Three corner shelves made from matching composite material
* Full demolition, PEX plumbing, ShowerShield waterproof backer board
* Frameless glass measured post-install and mounted in second phase
* Two- to three-day installation timeline; six- to eight-week production window
* Lifetime no-fine-print transferable warranty covering labor, materials, and fixtures
* $2,500 same-day booking discount; final quoted total $14,300
Tub To Shower Conversion, Timberlake Dr, Hendersonville, TN , 37075
