Jagger Willard of Five Star Bath Solutions walked the customer through available material options, recommending acrylic as a cost-effective and easy-to-maintain alternative to ceramic tile. He explained that while Five Star does not install tile due to warranty limitations, their acrylic surround provides the classic look of white subway tile without the maintenance of grout. Jagger emphasized the company’s exclusive partnership with manufacturers like Delta and Hydro Block, providing access to durable products like Shower Shield backer board—a cement and closed-cell foam composite that is mold-resistant, waterproof, and structurally sound. The company installs only non-porous, antimicrobial materials that don’t require harsh cleaners and are sealed using marine-grade silicone.
Installation would be completed in one to two days and includes removal of existing surround material, inspection of underlying structure, and full rebuild using Five Star’s proprietary waterproof backer board system and flashing for corner seals. Though the customer had already completed their own demo, Jagger detailed how the updated plumbing would include elevating the valve and fixtures to suit the new diverter layout, accommodating the rain head and handheld setup. A critical measure technician would follow up to verify precise dimensions and finalize the fixture placements before installation begins, ensuring a smooth handoff from sales to build.
Five Star Bath Solutions backs its acrylic surrounds with a 10-year warranty covering parts, labor, and installation when performed by their certified in-house installers. Jagger outlined additional protections including the Best Value Guarantee, which matches any lower price for the same material and adds \$100; the Certified Craftsman Guarantee ensuring installations are done by trained professionals only; the No Surprise Promise that locks in pricing regardless of what is found behind the walls; and the Property Protection Guarantee covering any accidental jobsite damage. With spring promotions including 77% off labor, the corporate discount brought the total remodel quote to \$12,779, a lower price than previous competitor bids such as Jacuzzi’s, which had proposed a wood-based OSB backer instead of waterproof cement board.
Features Presented by the Representative:
* Acrylic tub surround with classic white subway tile appearance
* Retained cast iron tub with no replacement needed
* Chrome finish fixtures with separate rain head and handheld showerhead
* No grab bars or shelves added; reuse of existing 500-pound-rated grab bars
* Marine-grade silicone sealant and mechanical corner flashing
* Proprietary Shower Shield waterproof backer board (cement + foam composite)
* One- to two-day install timeline following critical measure visit
* 10-year warranty on acrylic systems installed by Five Star
* Best Value, Certified Craftsman, No Surprise, and Property Protection Guarantees
* Final price: \$12,779 after promotions and corporate discount
Tub to Shower Conversion, 4th Avenue, Kirkland, WA, 98033
