The remodel features stone-look Smart Choice composite panels in a warm, neutral tone extending from floor to ceiling, including the ceiling itself. The panels are grout-free and matte-finished for easy maintenance. A matching low-threshold shower base was installed in place of the tub, forming a cohesive visual surface. A ceiling-mounted square rainfall-style showerhead complements the updated space, paired with a wall-mounted magnetic wand. A teak folding bench was installed on the main wall, along with a safety grab bar and two angled corner shelves for storage and drainage efficiency.
The representative from Five Star Bath Solutions presented the Smart Choice package, highlighting antimicrobial and scratch-resistant composite wall panels printed with three-layer imaging to achieve a matte stone effect. The customer was shown product samples and options for wand placement, panel contrast, and shelf positioning. Installation details included the use of Delta pressure-balanced valves, magnetic wand mounts, and angled shelving to enhance usability and drainage. The representative addressed mold concerns with a clear explanation of their wall inspection process and proactive mitigation plan.
The company, a long-standing national franchise since the 1980s, is locally owned and staffed with certified in-house installers. The representative explained that the project would begin with a measure visit, followed by a one-to-two-day installation. Full demolition down to the studs was performed, followed by installation of a solid custom pan, new PEX plumbing, backer systems, and complete trash removal.
The Smart Choice system is backed by a fully transferable lifetime warranty covering walls, pans, and accessories including the teak seat. The warranty is legally binding and tied to home resale value in Washington. Pricing was presented transparently, with no change unless structural damage was discovered. Additional discounts were available for in-home decisions, upfront cash payments, verified reviews, and medical or military status. Although the couple planned to gather additional estimates, they appreciated the clarity of the process and the company’s wet-area specialization.
Features presented by the representative:
* Smart Choice antimicrobial composite wall system in stone-look matte finish
* Matching custom low-threshold shower base with non-slip surface
* Square rain-style ceiling-mounted showerhead with magnetic wand
* Fold-down teakwood bench rated for 400 lbs
* Dual corner shelves with angled drainage design
* Wall-mounted grab bar for support and safety
* Full demo to studs, new PEX plumbing, and trash removal
* In-house trained and certified installers
* Lifetime transferable warranty on wall system, base, and accessories
* Zero surprise pricing model with structural clause only
* Discount incentives for cash payment, in-home sale, and online reviews