The Five Star Bath Solutions representative, Elizabeth, introduced the company's three-panel system tiers, focusing on durability, cleanliness, and moisture resistance. The customer selected the entry-level standard option featuring plain, low-maintenance white walls, but Elizabeth also reviewed the benefits of acrylic and Smart Choice alternatives. Even while prioritizing the most budget-conscious package, the customer was fully informed of all performance differences. Smart Choice, for example, included a six-layer composite with a waterproof PVC core and antimicrobial surface that mimics stone—shown as a future upgrade path if needed.
Installation began with full demolition of the old tub-shower unit, exposing the studs and allowing for a structural review. The new setup included a base with integrated tile-textured flooring, a three-panel wall system with a marbled pattern, a fixed fold-down teak seat, and dual grab bars. The adjustable Delta showerhead and sliding glass doors were added to meet accessibility and cleanliness goals. All accessories, including shelving and relocated soap placement, were installed as requested. Crews completed the work in a short on-site window after material delivery, with protective measures used throughout the home.
Warranty coverage was explained thoroughly, including shorter coverage for the standard system and longer or lifetime protection on upper-tier packages. All work was completed by certified, drug-tested, and background-checked Five Star technicians. The customer was also informed about review-based promotions, future add-ons, and flexible payment structures. Elizabeth left documentation and direct contact information for any adjustments or future upgrades.
Features presented by the representative:
* Walk-in shower conversion with removal of all tub components
* Grout-free large-panel wall system with marble design
* Sliding glass doors replacing previous curtain rod
* Delta pressure-balanced plumbing fixtures
* Soap dish repositioned for improved accessibility
* Fold-down teak bench and two grab bars installed
* Full demolition to studs with mold/structural repair included
* Short on-site install window after materials arrive
* Tier-based wall system options with clear durability guidance
* Certified, background-checked, drug-tested installers
* Tiered warranty structure with premium lifetime coverage
* Nationwide franchise support and insured operations
* Optional promos, review incentives, and flexible financing discussed