Representative from Five Star Bath Solutions recommended the company’s Smart Choice composite system for its long-term durability, style, and mold resistance. He explained how the wall panels mimic natural stone without requiring grout, offering a more elegant look with far less upkeep. They emphasized the Hydro Block waterproofing system, which is sealed during installation to lock out moisture and protect the walls behind the tub. The representative also reinforced that Five Star’s Portland branch uses only certified in-house installers and follows a customer-first model backed by national experience and local accountability.
The remodel began with full removal of the previous tub walls, followed by an inspection of structural supports to ensure a clean foundation for the new system. New waterproof backer boards were installed behind the wall panels to provide a sealed base layer. A modern white tub replaced the older unit, paired with a chrome tub filler and handheld shower fixture for added utility. A recessed niche was installed for storing bathing products, and a diagonal grab bar was added to support safe movement within the tub space. The upgrade was completed in a short timeline, with design details finalized during a secondary consultation before ordering materials.
Representative provided a full overview of Five Star Bath Solutions’ guarantees, including the Certified Craftsmanship Guarantee, the No Surprise Guarantee, and the Property Protection Guarantee, which covers any incidentals during installation. The customer was also given the company’s Lifetime Transferable Warranty, ensuring that the products, parts, and labor are protected for the life of the remodel. Joel’s professionalism and transparency earned the homeowners’ trust, and they felt confident that the result would deliver both visual quality and peace of mind.
Features presented by representative:
* Bathtub remodel with new white tub
* Smart Choice composite wall system in stone-look finish
* Hydro Block waterproofing sealed during installation
* Chrome tub filler and handheld shower combo
* Recessed wall niche for product storage
* Diagonal safety grab bar
* Antimicrobial, grout-free composite panels
* Waterproof backer board installation
* Certified in-house installers (no subcontractors)
* Installation completed in two to three days
* Locally owned Portland branch with national support
* Lifetime transferable warranty and No Surprise Guarantee
Bathroom Remodel, SE Center St, Portland, OR , 97236
