Zach Sterling walked the customer through multiple design and material options, ultimately recommending the Smart Choice package as the best fit. This included a six-layer, 100% PVC composite wall system with antimicrobial and anti-scratch coating that requires no bleach or scrubbing. The panels feature non-repeating realistic patterns printed with scanning technology and are custom cut onsite for seamless installation. Zach emphasized that the company avoids tile due to mold concerns and only uses mold-proof Hydro Block backer board instead of drywall or green board. He explained that Five Star Bath Solutions specializes exclusively in wet areas, ensuring a higher standard of expertise, and is fully insured with liability coverage.
The installation process would involve full demolition down to the studs, removal of the vanity, and installation of the new shower walls and base. A key limitation was the existing sink drain, which was too small to support a proper shower. Because the job required rerouting plumbing and installing a new 3-inch drain line, the customer would need to hire an outside plumber to complete that portion of the work before Five Star could proceed. Zach offered to assist by coordinating with the plumber, including meeting them onsite and removing the vanity to facilitate their work. Once the drain was installed, Five Star’s team would complete the project in approximately two to three days.
Five Star Bath Solutions offers a full lifetime plus warranty on the Smart Choice package, covering product, labor, caulking, and workmanship. The warranty is fully transferable to new homeowners and does not include hidden exclusions. Zach explained that their ability to honor this warranty depends on staying within their scope of work, which excludes underground drain line rerouting. A no-surprise guarantee is included, ensuring any mold or damage uncovered during demo is repaired at no extra charge. Additional benefits include a price match guarantee and various financing options with flexible terms.
Features presented by the representative:
* Walk-in Neo-angle shower configuration
* Light-toned antimicrobial Smart Choice wall system, custom cut onsite
* Non-slip custom shower base
* Delta fixtures with brushed metallic finish
* Mold-proof Hydro Block backer board
* Clear glass shower enclosure with pivot door
* Full demolition, vanity removal, and installation coordination
* Lifetime plus transferable warranty on all covered components
* No-surprise guarantee on structural repairs discovered during demo
Bathroom Remodel, NE Lincoln St, Hillsboro, OR , 97124
