Zach Sterling from Five Star Bath Solutions presented the Smart Choice composite system as the most reliable, low-maintenance option. He walked the customer through samples, explaining the six-layer construction, three-layer-deep coloration, anti-scratch, antimicrobial finish, and fully waterproof installation process. Zach emphasized how their exclusive Shower Shield backer board, a step above standard hydro block or green board, contains no organic materials and therefore cannot mold. All adhesives and silicone used are marine-grade and designed to remain effective through moisture and temperature changes. Zach provided visual examples of design options, highlighting the Calacatta pattern and matching window kits, though the customer requested to postpone final color selection until pricing was confirmed.
The installation process was detailed from demolition to completion, typically done in two days. The project includes full demo to the studs, new PEX plumbing lines, and a Delta valve system covered under the warranty. Zach mentioned that Five Star Bath Solutions only uses in-house, certified installers—not subcontractors—and every job is backed by $2 million in liability insurance. While Zach acknowledged that bathtubs were currently on extended backorder, he assured the customer of priority scheduling once materials arrive. Demo support could also be provided if the customer’s family members wanted to handle that step themselves, with flexibility on when Five Star would return to complete the install.
Five Star Bath Solutions offers a lifetime, fully transferable warranty that covers materials, parts, plumbing, caulking, and labor—even for future homeowners. Zach contrasted this with competitors whose warranties are often voided by installation errors. The company also offers a no-surprise guarantee, price match with $100 rebate, and a locked-in 30-day price. Payment terms include only one-third down, with the remainder due after customer satisfaction is confirmed. Financing options were available but not preferred by the customer, who appreciated the transparency and clarity of the presentation. The customer requested the proposal and 3D design be emailed to them for further consideration and comparison.
Features Presented by the Representative:
* Replacement of prefab acrylic tub with new standard-sized bathtub
* Stainless finish fixtures and handheld shower system
* Curved curtain rod installed with matching mount hardware
* Composite wall panels in Calacatta marble style
* Two integrated corner shelves and wall-mounted grab bars
* Waterproof composite panels with six-layer, antimicrobial finish
* Shower Shield backer board and marine-grade adhesives
* Full demo to studs, new PEX lines, Delta valve system
* Two-day installation by in-house certified installers
* Lifetime fully transferable warranty covering product and labor
* 30-day locked price, no-surprise guarantee, $100 price match rebate
* One-third down payment structure and optional financing
Bathroom Remodel, SW Greenleaf Terrace, Portland, OR , 97224
