Representative Joel Griffin from Five Star Bath Solutions discussed several design options and product lines with the customers, explaining the differences between the available packages. He described the Smart Choice package as a solid-surface composite system with antimicrobial and non-porous materials, designed to be durable and easy to maintain. Joel explained that the company’s products are scratch-resistant, grout-free, and sealed four times during installation using Hydro Block waterproofing technology, guaranteeing the shower will never crack or leak. He noted that the materials have six layers of construction and a real stone look, offering both beauty and long-term reliability. Joel emphasized that Five Star Bath Solutions installers are certified professionals who show up in uniform, never subcontracted, and trained through the company’s own program. He also highlighted the company’s liability coverage and satisfaction guarantee, noting that they are locally owned in Portland and part of a national network.
Joel outlined the installation process in detail, explaining that the team removes the old unit, takes the space down to the studs, and replaces any damaged wood or plumbing before installing the new system. The company uses waterproof backer boards and seals every wall panel up to the ceiling to ensure complete moisture protection. He described how the team communicates with customers every step of the way, including a secondary measurement appointment with the general manager before installation to confirm all design details. Once materials arrive—typically within three to six weeks—the installation itself takes about two to three days. Joel explained that customers never face surprise costs because of the No Surprise Guarantee, which covers mold, water damage, or structural issues at no additional charge.
Joel Griffin explained that Five Star Bath Solutions provides a true lifetime warranty covering products, parts, and workmanship for as long as the customer owns their home. The warranty is fully transferable and includes a certified craftsmanship guarantee, a property protection guarantee, and a best value guarantee. He clarified that unlike other companies that delay coverage for several years, Five Star’s warranty is effective immediately and includes free repairs for any cracks, leaks, or material defects. The customers appreciated that the company stands behind its work and offers transparent, fixed pricing. They were impressed by Joel’s professionalism, the detailed design options, and the company’s commitment to quality, safety, and long-term peace of mind.
Features presented by Joel Griffin:
* Tub-to-walk-in-shower conversion
* Smart Choice composite wall system with six-layer construction
* Hydro Block waterproofing technology sealed four times
* Non-porous, antimicrobial, scratch-resistant materials
* Solid surface design with no grout or caulking
* Corner shelving for storage
* Handheld shower system on adjustable slide bar
* Barn-style clear glass sliding doors with chrome hardware
* Low-threshold shower base
* Certified in-house installers (no subcontractors)
* Two- to three-day installation after material delivery
* Locally owned and nationally supported company
* Lifetime transferable warranty covering products, parts, and workmanship
* No Surprise Guarantee and Property Protection Guarantee
Tub To Shower Conversion, NW Mellridge Ln, Portland, OR , 97229
