The Five Star Bath Solutions representative emphasized the company's specialization in bathroom remodeling, highlighting its position as a locally owned franchise with national support. Confidence was built through proof of insurance, consistently high online reviews, and a dedicated team that focuses solely on bathrooms. The Smart Choice system was introduced, featuring antimicrobial, non-porous wall panels, designed for easy cleaning and long-term durability. The customer was also informed of the company's no-nonsense lifetime warranty, which contrasts competitors' limited or one-year coverage.
Installation included a complete tear-out of the existing materials down to the studs, with a full inspection and replacement of plumbing as needed. Reinforcements were added behind the walls to support the grab bars, and a new waterproof wall and pan system was installed. The upgraded layout featured a low-step black-framed glass barn-style sliding door system, integrated grab bars, a molded bench, and wall panels in a Calacatta-inspired cloudy marble pattern. The handheld fixture was mounted in an accessible location, and a recessed niche was incorporated outside direct water flow.
Five Star Bath Solutions guarantees their work with a fully transferable lifetime warranty that includes labor, parts, and product coverage. The warranty covers bathroom flooding and is not bound by exclusions often found in limited warranty policies. Customers are encouraged to compare these terms closely with others on the market, as the company commits to full transparency and comprehensive service assurance.
Features presented by the representative:
* Walk-in shower with low-entry replacement pan
* Smart Choice waterproof wall system in cloudy marble finish
* Antimicrobial, non-porous, easy-clean surface
* Full tear-out with plumbing inspection and replacement
* Reinforced framing for grab bar support
* Matte black barn-style sliding glass door system
* Integrated recessed niche positioned away from water
* Molded bench for seated use
* Matte black safety grab bars
* Handheld shower with wall mount
* Transferable lifetime warranty covering product, parts, and labor